Report: #1074877

Complaint Review: Armstrong Flooring - Lancaster Pennsylvania

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Submitted: Sun, August 11, 2013
Updated: Sun, August 11, 2013
Reported By: sherimcg — St Johns Florida

Author Not Confirmed

Why?

Armstrong Flooring PO Box 3001 Lancaster, Pennsylvania USA

Phone: 1-800-233-3823
Web: www.armstrong.com
Category: Home Improvements

Armstrong Flooring ProSource Flooring Jacksonville Refuses to honor warranty Lancaster Pennsylvania

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We bought Armstrong laminate wood flooring through ProSource of Jacksonville. Within 24 hours the floor started chipping (this was during the Christmas holiday 2013). We contacted ProSource within 2 weeks of installation. An agent from Armstrong came to our home twice. At one point one of the representatives looked at the flooring and said for us not to worry it would be taken care of. We also had a "neutral" installer remove some of the planks to send to Armstrong. As he was removing one, he chipped another. It took 8 months for them to tell us that they will not honor the "lifetime" waranty because the floor is not defective. It is definitely defective. We are crushed. We spent well over 10k for this upgraded, lifetime warranty laminate. Do not buy from Armstrong or ProSource. We plan to pursue whatever avenue we can to get our money back. After further research, we discovered that Armstrong is not a believer in honoring their warranty.

Sheri M

(((REDACTED)))

This report was posted on Ripoff Report on 08/11/2013 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/armstrong-flooring/lancaster-pennsylvania-17604/armstrong-flooring-prosource-flooring-jacksonville-refuses-to-honor-warranty-lancaster-pe-1074877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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