Arrons Rent to Own Arrons, Arrons Rents, Shoparrons.ca. Arrogant and rude, Manager does not know the fine print of his contracts Lethbridge Alberta

My family have been loyal customers of Arrons for more then 3 years now.   We have made our payments on time and if we were gonna be late for any reason what so ever we always called the store and they were understanding and dealt with us in a fair and decent manor.  

Recently they have undergone a change of managment.  The old manager was fantastic, we had no issues what soever.   This new manager seemed ok, we had no issues until recenlty.

It is the Christmas season and with all bills and everything and the kids christmas I had contacted the local Arrons store to talk about a payment holiday option.  The employee I talked to said he needed to talk to "The Boss Man" and that he will get back to me in a second.   I go put onhold, afew moments later someone other then the employee answers the phone (assuming the manger as the employee was talking to the Boss Man). 

I started to explain the situation to the manager.  It is the Christma season and with bills and having Christmas for the kids it is tight financially and wanted to use a Payment Holiday.  It clearly states in my lease agreement on the page regarding my Arrons Service Plus Program.  

4. Payment Holiday:        I may defer one-half of 2 Monthley Renewal Payments for any reason whatsoever and not be regarded as being in default or subject to a Reinstatement Fee.  Thes deferred Renewal Payments then will become the last of the Renewal Payment that I must make in order to aquire ownership of the Leased Property.  To get these deferrals, I must have made 4 Monthly Renewal Payments or 8 Semi-Monthly Renewal Payments in a timely manner.  I may obtain these deferras while my agreement is in effect by coming to the Lessor store identified in my Lease Agreement and signing a Payment Holidy Request Fom prior to the due date of the Renewal Payments of which I wish to defer one-half.

The manager told me no, that he can not approve this as Arrons does not "Finance Christmas".  So I told him that I can not afford to make the full pament and he told me, well you should not have said anything about Christmas then I could help.  But it states in the Agreement above that I could do a payment holiday for ANY REASON WHATSOEVER. So I told the Manager that we can not make the full payment and that he will have to come pick up his product.  At this point his mood changes.   I states to me that I have "F***** UP" twice the first by mentioning Christmas and the second by "Threatening" him with his product.  I did not threaten i just said we are not gonna be able to make the full payment and that we wanted the payment holiday and we were being denied it so we would not be able to make payment so he would have to probably come pick up his product.   He proceeded with "You do not threaten me, do you wan help yes or no?"  I agree that yes I would like help and he just says "I will extend your payment 2 weeks that is all, GOODBYE!" and then he hung up the phone.

He did at least extend my p[ayment bye two weeks but the fact that he completely ignored the contract about payment holiday and then the language he used while talking to me is not very good customer service at all!

Buyer beware, if you do not mind being talked to like crap and having your contracts that you signed being ignored then by all means shop at Arrons otherwise avoid until new managment is hired because that is uncalled for.