ARS Collections Unprofessional, Rude, Inappropriate language flowood ms

What a joke. They introduced themselves as ARS & Associates.  The poor accounting service that may be accidentally linked to them.  First Im concerned that all of the positive and informative is being posted to explain that ARS and its employees are not complete jerks and should take some customer services courses.  Not everyone that they come into contact with should be treated as though they are out to get over or running out on there debts.  I spoke to some old a*s jerk and explained what I needed to, very calmly, respectfully, and without raising y voice, although I have been annoyed by them for weeks.  After he gave me wrong information he told me I was someone else and then proceeded to tell me to "Shut Up".  The nerve.  I cannot believe a professional would raise his voice and speak to me that way.  These people keep saying they are going to serve me and when I told him to proceed and stop calling me they got even more upset.  What the heck is that.  After finding this other crap they have done and the replies that are put in place to explain I have to wonder.  Why is someone just looking at reports to be helpful and explain.  BOREDOM...I think not. I think they are just trying to make this company seem as though they are there to help.  I think not.  If you know that you are not at fault do your due diligence and protect yourself. Most of all dont let them intimidate you.