ARS RIP OFF, Internet

I want to start off with a positive note.  I have never had a problem with a tech being very friendly and qualified to help me understand what my plumbing problems were.    However, they are never on time, way over price and try to make improvements/repairs when they are not needed. 

We first had ARS out to our home when one of our water heaters started leaking.  They replaced it and finished the job with a bill ( $980.00) that was acceptable at the time.  The technician recommended that we purchase the one year service contract ($268.00).  We took his advise and purchased the agreement.  They came out a week later to for the first service.  I questioned why they would come out to service a water heater they just put in. I was told they were here to service the other units.  This service cost another $140.00 because they had to replace  a contact on a lower unit (per what is on my bill). 

They came out again for the service agreement 6 months later.  After the tech. was finished he handed me a quote for $1,600.00 for repairs that he recommend.  I told him no way.  One month later our upstairs water heater went out.  I called ARS and by my surprise they wanted ($1700.00) to replace the unit.  REALLY!!!!!!  I was livid.  They replaced a larger water heater in the garage 7 months ago for ($980.00).  Now for a smaller unit they want an additional $700.00 to take it up stairs. 

I called ARS to ask why and they said if that is what the tech quoted you then that is what it is.  They would not answer me why it cost $700.00 to take it up stairs. 

We had another company come out and replace the water heater.  They charged $350.00 for the unit and $300.00 to install it.  They also recommended to NEVER purchase the service agreements because it is just a way for the company to get out to your house and convince you that they have to do repairs.  I will never recommend ARS to anyone!