Art.com CHEATING CUSTOMERS ON RETURN POLICY lockbourne Ohio

Art.com website shows 100% satisfaction guarantee, return product for full refund less shipping and handling. They cheat customers by refunding less than what you are entitled to.  Their employee excuse is you must pay any tax on the product, which is not represented in their RETURN POLICY on line.  Their employees were RUDE, refused to get a supervisor and laughed when the issue of internet fraud was brought to their attention.  ART.COM.  BAD CUSTOMER SERVICE.  DELIBERATE MISREPRESENTATION OF RETURN POLICY.  CHEATING CUSTOMERS.