Arthur Linaris Bank want to charge unimaginable fee to close the account. Do not stick to their words. Do not provide bank rule for closing an account Luxembroug, Europe

I have an account with Arthur Linaris Bank. In the beginning I started with Basic and upgraded to premiere account. They have the rule that one can open an account but need certain amount in dollar to open and must have certain amount in GBP or equivalent to maintain the account. I was able to open the account but could not maintain it. They have penalty of 35 GBP/month if one can't maintain certain amount into his account. I was able to open an account but not able to maintain that account so preferred to close it rather keep on paying penalty every month. Their customer service is not good so I tried to write several time to close the account to avoid the penalty every month.

They are asking $ 3,000 nonrefundable administrative fee to close my account and that too I must send the money by Money Gram from the country of origin to their designated agents. I can not wire into my account even.  I have several bank account in my life no one ever asked that kind of closing and non refundable fee. I wrote them several times without any appropriate response. I read very extensively and clearly their website,  if I can find that rule on their web but I did not find any where on their web. I requested them if they can e-mail  me the  rule which shows a nonrefundable closing fee of $ 3,000 and that too I have to send from the country of origin.  They will not deduct from the account. 

I requested them that they can charge the penalty of couple of months when I was not able to maintain the account but they refuse to do that and absolutely want $ 3,000 closing fee that I must send from the country I open an account. I requested them several times to send me the rules of your bank where it is mentioned that kind of rule but I never received any rule until today.  After a long discussion and several request to the customer service they informed me that they have long discussion with the boss and   accept that if I pay $ 1,400 the will close the account and wire me the entire amount( the account is already closed as per customer service)  but money has to come from the country of origin by Money Gram. They promise that they will wire the entire amount and close the account for good.  I did follow their instruction and after receiving the money by Money Gram they did not answer of several of my e-mails for 2 days. I try to call them at their given numbers but no one will pick up the phone. Very strange that customer service of a Bank open for 24 hours and do not pick up the phone for their customer.

Finally I got a call from the customer service that we have closed the account, sending you check by mail but you must pay in advance $ 800 more for the administrative work and we will mail your check or if you want us to wire your entire funds you must pay additional $ 1600. So they came up back to to their $ 3,000 non refundable fee they were asking originally and  want me to Money Gram another $ 1600

Now they are keeping $ 1400 with them, without adding into my account. So I lost $ 1400 money I paid. I am loosing the entire  deposited amount. I am not sure even if I pay them even $ 3,000 to recover the entire amount they may not send me any thing and keep on asking more an more money. 

Once I want to use that account for wire transfer in UK. I was able to do it on line every thing showed properly but next day they informed me that they will not send this wire till I pay $ 1800 Non Resident Tax Exemption Fee to the Govt. of Luxembourg. They send me a form, which I filled up partially and didn't sign but they said they have submitted the form and need $ 1800 before they will let that wire go. I requested them to deduct from the account but they refused and asked that the  money must come from the country of origin. So if for any or every thing I have to send the money form the country of origin I do not know why have to open an account with them. The best of all is that the Tax Exemption Form was incomplete never signed. I do not how can they submit that form and who will accept that from in  the IRS department of Luxembourg. 

I have an impression that this is not a bank but a underworld  business center for underworld people where what ever money  you deposit is their property and belong to them. If you want to use any amount for your personal  use like wire transfer,  you have to send the money from the country of origin. If you want to close an account you have to send the money and that too $ 3,000 non refundable from the country of origin. They make the promise if I send certain amount by money gram they will wire me the entire funds but once they received that money they change their mind and ask another $ 800 shipping fee. I have never heard to pay $ 800 shipping fee.  May be they traveling personally to deliver the check. They change their mind once they get the money and you can’t do any thing with them.

 I will appreciate if you can take some action againt them to solve this issue and help me out to recover my funds.