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Report: #656087

Complaint Review: Artistic Stone, Co. - Jupiter, West Palm Beach, Ft. Lauderdale, Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Dianna S — Jupiter Florida United States of America
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  • Artistic Stone, Co. Jupiter, West Palm Beach, Ft. Lauderdale, Miami, Florida United States of America

Artistic Stone, Co. Marc Colette He paved our driveway and installed a stonelike finish that has cracked and refuses to honor the warranty or even call us back. Jupiter, West Palm Beach, Ft. Lauderdale, Miami, Florida

*Author of original report: Update toOriginal Report

*REBUTTAL Owner of company: rebuttal to dianna s.' false accusations of artisticstoneco

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In January of 2010, we hired Marc Collette, owner of Artistic Stone, Co.(of Jupiter, Florida) to pave our driveway and finish it with a layer of concrete that was died and shaped to look like stones. Our neighbor had discovered Mr. Collette and was having his existing driveway overlaid also. Mr. Collette took us to visit a couple of his nearby projects. He presented himself in a friendly & promising manner.

We gave Mr Collette a complete & detailed scope of work and asked him for his best price. He present us a quote for $13,000. Of course he promised we'd love the final product and that he was all about customer service. He gave us a handwritten 3 year warranty. Mr. Collett said he new exactly what we wanted.

There were issues with workmanship during construction. Mr. Colette actually had the nerve to say "What did you expect for $13,000?" I told him that I asked for a quote to do the job correctly, never did I ask for him to do less than quality work for the price quoted. With much anguish and stress, Mr. Collette "fixed" the majority of our complaints. After the work was "completed", we repeatedly asked for a receipt. To date we have not received a receipt. We asked about having the driveway sealed. He said it would look better not sealed, but to give it a little while and he would seal it for us, for an additional charge, after the stains completely dried and reacted to the sunlight. This led us to believe he would return when requested.

Our driveway has faded to the point of almost no color. The overlay has shattered and crumbled in almost 25% of the overlaid area and there are many structural cracks. Our neighbor has similar issues. After more than 10 phone calls and messages (with no response). Mr. Marc Collette refuses to acknowledge we exist.

We were ripped off!

This report was posted on Ripoff Report on 10/28/2010 07:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/artistic-stone-co/jupiter-west-palm-beach-ft-lauderdale-miami-florida-/artistic-stone-co-marc-colette-he-paved-our-driveway-and-installed-a-stonelike-finish-th-656087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Update toOriginal Report

AUTHOR: Dianna S - (USA)

POSTED: Wednesday, April 06, 2011

I find it quite amazing that a Artistic Stone would lie, deny any wrong doing and then suggest that legal avenues would be the proper means to correct the issues. In otherwords his claim of quality workmanship, his warranty and his word are worthless and he suggests we should just sue him. This is a great business plan. This was probably his motivation for pushing for no permits. I stand by my claim. If you would like to see his work prior to handing over thousands of dollars, call me at (((Redacted))) See for yourself.


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#1 REBUTTAL Owner of company

rebuttal to dianna s.' false accusations of artisticstoneco

AUTHOR: Marc A. Collette - (United States of America)

POSTED: Wednesday, December 22, 2010

We at Artistic Stone Co.are embarressed of the false report filed against our reputable, 35 year business, trying to disrupt our future projects, and hurt all ofour families' at ASC. We helped this person on their project and did everything possible, actually we went above and beyond. We stayed in contact and called to set a time to address their concerns. There are phone records to prove this. If these unique people have a legitimate complaint, there are courts that can address this matter. To our valued customers, past, present, and future, please don't pay attention to the lies these people are reporting. Their only intent is to hurt our business and families, not to resolve any matters, or they would approach this situation in a more respectful way. We value our reputation. For a list of our wonderful customers, past and present, please call anytime. We care, and it shows in our work. Please call us for your project, we love creating artwork for your enjoyment, adding value to your home. From all of us at Artistic Stone Co., Thank You.

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