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Report: #1436092

Complaint Review: Arvixe, LLC - Austin Texas

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  • Reported By: Eugene — Redmond Washington United States
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  • Arvixe, LLC 2500 Ridgepoint Dr Austin, Texas United States

Arvixe, LLC Charged my credit card past the prepaid 1 year agreement, also charged twice for the same year. Austin Texas

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I opened a website hosting account at Arvixe on 3/23/2015 and prepaid for 1 year; there was no agreement for any recurring subscription – 1 year only. Due to numerous issues I moved on to another hosing vendor (A2 hosting) in July 2015. Despite the 1 year agreement, Arvixe additionally charged me *twice* for the same period of 2016: Invoice 4069102 (03/08/2016) and Invoice 4013429 (02/22/2016) - probably a billing error, which now the company do not want to resolve.

None of the documentation I received from the vendor stated that it would be a recurring charge of $60 per year. I prepaid for 1 year only (2015) and as I tried to login to my account after that, the password did not work anymore, and I believed that the account was cancelled. As it turned out, the company kept charging my credit card until it got replaced in 2018 - that's how I found the scam. Of course, when I started a dispute with the company, they pointed me to the terms of service (arvixe.com/terms_of_service) and I had to deliberately cancel the account, otherwise they just keep billing whether they provide the service or not. And that's a ripoff.

The total dispute amount is $96 - amount the company charged my card that they kept on file, although I did not authorize them to save my credit card payment information, it was a one time payment.

This report was posted on Ripoff Report on 03/26/2018 08:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/arvixe-llc/austin-texas-78754/arvixe-llc-charged-my-credit-card-past-the-prepaid-1-year-agreement-also-charged-twice-1436092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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