Ashley Furniture HomeStore Ashley Mesquite Texas

A little over a year ago, my parents purchased a leather sofa, love seat, and recliner from then salesman "George" (he has since been promoted to store manager). The reason they decided to purchase the furniture was because George went on and on about this amazing extended warranty the "Premier Combination Furniture Protection Plan" and how they would repair or replace the furniture - NO QUESTIONS ASKED. Fast forward to now... my parents have tried to get their furniture repaired after is basically fell apart and unraveled along the seams. Ashley claims it is a "manufacturer issue" - which is apparently what they tell every customer who tries to use this furniture warranty plan. This warranty is a scheme - and "George" refuses to return their phone calls. This practice is certainly not ethical, if not completely illegal. All we want is for them to make good on the warranty we purchased.