Ashley Furniture / Montage Warranty Scam. Lie. Waste of time. Careless. Plano Texas

 This company is focused on making money and losing nothing. Furniture is quickly discountinued so people may not get what they need. I bought a bed in 2012 that broke June 1st. I called to make a claim and was sent an email with a link that lead to an error page. I was finally able to get the correct link after 2 additional phone calls and file my claim. Two weeks later I was asked for photos. I called an emailed that the photos were not accepted due to the size. A week later I was informed that the initial person who took the claim used the wrong name and receipt. I then called and emailed the correct information. After another week I called to see what needed to be done next. They still did not have the right information so I had to proved it for the third time. I was told that a tech would be sent out to check the furniture. Three days later I had not heard from anybody so I called again. I had to provide the correct information for the fourth time then was asked to provide the photos (again) and wait for the receipt to be forwarded (again). I asked to talk to a supervisor, was put on hold for 45 minutes then was hung up on. After yet another week I was told that they still needed the receipt. This was provided by Ashley's Furniture once again. I was then asked for the photos. I reiterated that their system would not accept my photos. I was told that a tech would be calling. A week later I was finally called. However, the woman was asking if I could send photos (again). Then she realized that the information was incorrect (again). At the end of this call I was told that a tech would be contacting me. A day later I called for an update to be asked for the photos, be told that the information was incorrect, and that a supervisor was unavailable. I have now been without a bed for 3 months and have gotten nowhere with this claim. I would advise that you run immediately. This company is unorganized, badly trained, and extremely lazy. The communication is obviously nonexistent. They need to be shut down ASAP.