Complaint Review: Assure CBD oil (Assure Products)
Assure CBD oil (Assure Products) free trial not honored. Product never recieved Internet
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I was debating whether or not to try CBD products for sleep and for joint pain. I happened on this ad on Facebook for a company (Assure) offering free trial if their products. They used Angela Landsbury as a come on saying she had done research and had helped develop this product and that she used it etc I ordered the sleep and the therapeutic oil. I waited for delivery. Nothing arrived and after about 10 days I called to check. Nothing was settled and I was reassured that due to high demand my shipment might be delayed After a couple more days I called to cancel the whole thing so no further deductions would be made from my account. Representative told me I couldn't cancel til the trial period expires. When I called two days ago to cancel I was told that my account was charged and no refund was to be made. However the offer of substantial discounts on my next order was made. When I tried to explain that I never received the product and was consequently not able to try it I was told that the package had been delivered to my mailbox and that I must contact USPS to find out where it was. I feel cheated out of almost $200 and that the company is making money from fraudulent promises and claims. I have tried to find a customer service e mail or working phone number and can not make contact. I have cancelation e mails for the two accounts but there is no contact information to follow up. I feel cheated and foolish, but a little wiser.
This report was posted on Ripoff Report on 09/28/2017 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/assure-cbd-oil-assure-products/internet/assure-cbd-oil-assure-products-free-trial-not-honored-product-never-recieved-internet-1403007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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