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Report: #1437327

Complaint Review: Astoria y Long Island Urban Homes - Cancun Quintana Roo

  • Submitted:
  • Updated:
  • Reported By: Maru C — Cancun Mexico
  • Astoria y Long Island Urban Homes Avenida Huayacán Km 4, SM 329 Cancun, Quintana Roo Mexico

Astoria y Long Island Urban Homes Urban Homes Astoria Long Island dunes soho duke chelsea springs Alerta !! Casas De Terrible Calidad Urban Homes Astoria No Compres Aqui Cancun Quintana Roo Mexico

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Mucho cuidado con Urban Homes Cancun Astoria


He pasado una muy mala experiencia.
Muy mala calidad, precio muy elevado y pesimo servicio de post venta.

Se tardaron en hacer mi entrega y me costó mucho obtener una fecha promesa de entrega que al final no cumplieron. Despues de bastante tiempo 5 meses despues de que paque mi casa por completo y a menos de una semana de haberme entregado mi casa, mientras hacía las adaptaciones necesarias para poderme mudar, personal de la misma empresa Urban Homes entraron a mi casa y se robaron la estufa!! otro mueble de dimensiones y peso considerables que los ladrones tuvieron que sacar en una camioneta. La empresa no se interesó en escuchar mi queja ni hacer ningún tipo de investigación a pesar de que ellos son responsables de la vigilancia ! posiblemente ya lo tenian planeado.

La gerente Fabienne Jochum, no contesta mis llamadas, lee mis mensajes y no los contesta y nunca da la cara. Mi vendedor, que es el unico que responde mis llamadas, le ha pedido a Fabienne que me llame o regrese los llamadas solo dice que no puede hacer nada al respecto y no tiene la decencia de contestarme ni dar la cara ya que siempre que voy a la administracion siempre se esconde y dice que va de salida cosa que se  me hace muy sospechosa ya que la descarada siempre se mantuvo al tanto de mi negociacion previo al comprar mi casa y ahora que la necesito la descarada siempre se esconde !

En tiempos de lluvia, las casas practicamente se inundan, se llenan de agua, los vecinos me comentaban que ya han hecho bastantes reclamos y que tienen más de un año con la empresa sin recibir solución. Filtraciones, fugas, humedad, ect ect. Los pocos casos que atienden, lo hacen solo si eres muy persistente, pero que al final solo los tratan de arreglar con silicon que contiene la filtración solo de manera parcial y temporal. Muy decepcionado con este servicio. Piénsalo antes de invertir en Astoria ya que solo perderas tiempo y dinero !

 

Be careful with Urban Homes Cancun Astoria


I have had a very bad experience.
Very poor quality, very high price and poor post-sale service.

It took me a long time to make my delivery and it took me a long time to get a promise delivery date that they did not meet in the end. After quite some time 5 months after I packed my house completely and less than a week after giving me my house, while I was making the necessary adaptations to be able to move, personnel of the same company Urban Homes came to my house and stole the stove !! another furniture of considerable dimensions and weight that the thieves had to remove in a van. The company was not interested in hearing my complaint or doing any kind of investigation even though they are responsible for the surveillance! possibly they already had it planned.

The manager Fabienne Jochum, does not answer my calls, reads my messages and does not answer them and never shows up. My salesman, who is the only one who answers my calls, has asked Fabienne to call me or return the calls, he only says he can not do anything about it and does not have the decency to answer me or give my face because whenever I go to the administration always hides and says it is going out which is very suspicious because the brazen always kept abreast of my negotiation prior to buying my house and now that I need the blatant always hides!

In times of rain, the houses are practically flooded, filled with water, the neighbors told me that they have already made many complaints and that they have been with the company for more than a year without receiving a solution. Leaks, leaks, humidity, ect ect. The few cases that attend, they do it only if you are very persistent, but in the end they only try to fix them with silicon that contains the filtration only partially and temporarily. Very disappointed with this service. Think about it before investing in Astoria since you will only lose time and money!

This report was posted on Ripoff Report on 04/04/2018 06:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/astoria-y-long-island-urban-homes/cancun-quintana-roo-77500/astoria-y-long-island-urban-homes-urban-homes-astoria-long-island-dunes-soho-duke-chelsea-1437327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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