Complaint Review: Asurion Insurance - Nashville Tennessee
Asurion Insurance NewAsurion Corp Madison Dearborn Partners, Providence Equity Partners, Welsh, Carson, Anderson & Stowe, Berkshire Partners, the Canadian Pension Plan Investment Board Failed to supply a working phone after 4 repeated attempts Nashville Tennessee
Well, Where do I start?! I contacted this company back on 12/7 after filing a claim for an apple 6plus iphone. Was sent one the next day, BUT the screen was not working and malfunctioning so i could not even get into the phone. I called them, they apologized and sent a replacement which i received two days after that. Again same problem. I could not believe it. This one was even worse and included a flickering screen and no touch working so again, could not use this refurbished phone. I immediately called, the rep I talked with promised to send me a NEW Iphone the next day. I never received. I call yet again and at this point 4 hours and 22 minutes in, explained the entire situation again to 4 different people and after finally talking to what I was told the highest up Jane, she was telling me she could not help me.
I asked for HER supervisor and after waiting about 15 minutes, talked to Precious, badge number 1160129 who told me the exact same thing as I was told 2 days before and she personally would send me a NEW phone this time. and express at no cost. I asked her how she could guarantee this as I was already told this 2 days ago and no phone. She said I will followup with you on Monday (TODAY) to ensure you received and if I had any questions. I then told her that is EXACTLY what the other lady told me 2 phones ago.
I asked for tracking which she would not provide. Guess what still no phone. It's now 10 days later and they have my original damaged phone and I have their malfunctioning refurbished phone and am out $149. I will be filing with the attorney general and disputing every penny paid to Asurion for the past 24 months. I urge you to switch insurance companies IF you have your current insurance with Asurion
This report was posted on Ripoff Report on 12/17/2018 05:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asurion-insurance/nashville-tennessee/asurion-insurance-newasurion-corp-madison-dearborn-partners-providence-equity-partners-w-1469764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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