X  |  CLOSE
Report: #1469764

Complaint Review: Asurion Insurance - Nashville Tennessee

  • Submitted:
  • Updated:
  • Reported By: AsurionSUCKS — Buffalo NY United States
  • Author Confirmed What's this?
  • Why?
  • Asurion Insurance Nashville, Tennessee United States

Asurion Insurance NewAsurion Corp Madison Dearborn Partners, Providence Equity Partners, Welsh, Carson, Anderson & Stowe, Berkshire Partners, the Canadian Pension Plan Investment Board Failed to supply a working phone after 4 repeated attempts Nashville Tennessee

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Well, Where do I start?!  I contacted this company back on 12/7 after filing a claim for an apple 6plus iphone. Was sent one the next day, BUT the screen was not working and malfunctioning so i could not even get into the phone. I called them, they apologized and sent a replacement which i received two days after that.  Again same problem. I could not believe it. This one was even worse and included a flickering screen and no touch working so again, could not use this refurbished phone. I immediately called, the rep I talked with promised to send me a NEW Iphone the next day. I never received. I call yet again and at this point 4 hours and 22 minutes in, explained the entire situation again to 4 different people and after finally talking to what I was told the highest up Jane, she was telling me she could not help me.  

I asked for HER supervisor and after waiting about 15 minutes, talked to Precious, badge number 1160129 who told me the exact same thing as I was told 2 days before and she personally would send me a NEW phone this time. and express at no cost. I asked her how she could guarantee this as I was already told this 2 days ago and no phone. She said I will followup with you on Monday (TODAY) to ensure you received and if I had any questions. I then told her that is EXACTLY what the other lady told me 2 phones ago.

 I asked for tracking which she would not provide. Guess what still no phone. It's now 10 days later and they have my original damaged phone and I have their malfunctioning refurbished phone and am out $149. I will be filing with the attorney general and disputing every penny paid to Asurion for the past 24 months. I urge you to switch insurance companies IF you have your current insurance with Asurion

This report was posted on Ripoff Report on 12/17/2018 05:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asurion-insurance/nashville-tennessee/asurion-insurance-newasurion-corp-madison-dearborn-partners-providence-equity-partners-w-1469764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now