Asurion THEY DON'T HONOR WARRANTIES ON THE DEVICES THEY GIVE YOU FOR A REPLACEMENT. Nashville Tennessee

I contacted Asurion to get a replacement for my cell phone due to overheating and battery not holding a charge on the phone. I contacted Asurion to get a replacement for a defect Samsung note 4 that is under 1 year warranty, the phone itself keeps burning up an draining the battery and I found out that Verizon states they (Asurion) gave me a downgraded device and now I can't utilize this phone for my Edgeup program. Verizon said I have to go through Asurion. I got Laura with Asurion the 4th person I had to talk with today about the replacement, she states that when I contacted Brittany on Friday April 1st that the manager at the corporate office that approved the replacement phone processed it wrong and they canceled my replacement and now I must buy a phone retail and then mail them a receipt to get a refund for the phone. That they are not honoring the warranty of the phone. This is illegal. I asked for another manager I got Shawanka and she is sticking with the same story. Said that this is a new policy and they require this now or they won't give you your money back, so you basically can't get another phone at unless you want to pay the $699 out of pocket and then pray they pay you back which most likely is a scam and they won't honor it.