Complaint Review: Atlantis Van Lines - Denver Colorado
- Atlantis Van Lines 3837 Monaco Pkwy Denver, Colorado U.S.A.
- Phone: 720-941-3080
- Category: Moving Companies
Atlantis Van Lines Ripoff, Stuff Held Hostage, Lied, Insulted, Unprofessional, Rude Denver Colorado
*Author of original report: Slander? I don't think so
*Consumer Suggestion: one last thing:
*Consumer Suggestion: Blacklisted for good reason
*Consumer Suggestion: complaining is not slander!
*REBUTTAL Owner of company: Rip Of ??? Items Held Hostage???-Please, at least try to be Fair
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Besides being about three weeks behind schedule (my things didn't arrive until 4-2-05), they were extremely unprofessional and basically robbed me of an extra $600. First, they showed up at the wrong address. They went to the billing address of my credit card (in Burbank) instead of to my apartment. I don't know how this happened as I provided the address to you and to Betty at least three times, in writing.
When they did finally show up, they pulled this stunt about not being able to back the truck in the alley, which is a full-size alley that other trucks the same size have no problem accessing on a daily basis. (See attached pictures.) My landlord came out and spoke with them and explained to them that everyone else who has moved into the building had no problem parking a truck in the alley. They refused to even try it.
They parked way down the street off the alley and said they had to charge me a long carry fee of $600. I had no choice but to pay it, in cash, or they wouldn't unload the truck. Then, instead of doing the work themselves, they hired two guys they found on the street to move my stuff. They gave them each $20 to do all of the work. The movers just sat on the truck while these other guys, who obviously are not professional movers, unloaded everything. I told them I was not comfortable with the other guys moving everything, but they didn't care. I assume your guys pocketed the remaining $560.
When all the stuff was loaded into my place, the movers from Atlantis came up and put the bed together, but that was really difficult for them as they didn't think to bring any tools. They asked me if I could borrow tools from one of my neighbors. They tried to put the desk together but this too was haphazard and they left it incomplete.
They were extremely rude and kept making comments about what a bad neighborhood I was moving into. I heard this comment at least 10 times. As a customer, I think it is unspeakable for the company I hired to make derogatory comments about the place I am moving into. If I did that to one of my clients I would be fired.
From start to finish, this is the worst moving experience I have had in my lifetime. I will be suing the company for the $600 I feel was stolen from me.
Los Angeles, California
This report was posted on Ripoff Report on 04/04/2005 02:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/atlantis-van-lines/denver-colorado-80207/atlantis-van-lines-ripoff-stuff-held-hostage-lied-insulted-unprofessional-rude-denver-137507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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