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Report: #516280

Complaint Review: Atlas Car Transport, LLC - Bellaire Texas

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  • Reported By: chevy girl — Wyoming USA
  • Author Not Confirmed What's this?
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  • Atlas Car Transport, LLC Bellaire, TX Bellaire, Texas United States of America

Atlas Car Transport Did not follow through with time line or return phone calls Bellaire, Texas

*REBUTTAL Owner of company: A FRAUD REVIEW

*UPDATE EX-employee responds: next time try momentum transport

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It was like pulling teeth to get any information.  They only called me back once after my 6 calls.  Got a different story each time i called.  Was told it would be 1-5 days for a truck to get to me.  On the 8th day i called and asked where my truck was.  I was told i was crazy for thinking the truck could get to where i was in 5 days.  He told me i was in the middle of nowhere.  I-80 runs right through my town and i am 2 hours away from a major Colorado city.  Then i called on Friday, the 9th day and was told that the truck had broke down in Arizona and would be fixed and to me the following Monday.  Day #12  Monday came and went and no truck or phone call.  Called Tuesday morning, the 13th day and was told the truck was on its way and they would call the driver and find out exactly where he was and call me right back.  No call back.  I called later Tuesday afternoon and was told the truck was still broke down in Arizona and hadn't left and he didn't know when it would be fixed.  I understand break downs but you don't have another truck?  This whole transaction should have been done in the time frame it took me to find out the truck wasn't coming.  Each time i called i was treated as if i were stupid and they were the professionals.  They didn't know where their drivers were, couldn't get a hold of them, didn't know what was going on with the trucks, couldn't give me an accurate time frame, rude, no return calls.  I should just trust them.  I wouldn't trust them to move by litter box across the house. 

This report was posted on Ripoff Report on 10/28/2009 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/atlas-car-transport-llc/bellaire-texas-/atlas-car-transport-did-not-follow-through-with-time-line-or-return-phone-calls-bellaire-516280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

A FRAUD REVIEW

AUTHOR: ATLAS - (USA)

POSTED: Thursday, October 28, 2010

MR STEVE  WELLS A FORMER EMPLOYEE THAT STOLED 16K OUT OF OUR ACCOUNT WROTE THIS REVIEW BECASUE HE WAS FIRED AND WENT TO MOMETUM TRANSPORT>=.HE KNOW OWNS A A COMPANY WHICH IS FRAUD CALLED NEW WORLD AUTO TRANSPORT ANYONE WHO USES HIM PLEASE CONTACT US DIRECT AND WE WILL BE GLADELY TO INFORM YOU WHAT HE OFFERS PLEASE CAREFUL OF HIM AND HIS DAUGHTER KASEY WELLS

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#1 UPDATE EX-employee responds

next time try momentum transport

AUTHOR: Simsfan06 - (United States of America)

POSTED: Thursday, February 18, 2010

they dont actually have their own trucks. they are a broker only firm. they are the middle man between the two people. they negotiate with the driver. when they tell you that the truck is "broke down" it really mean "we don't have it picked up yet b/c we don't wanna pay the real price to ship it. i want to keep ur money for myself". just so you know. sorry to hear that you are another victim of this company. just make sure to tell all your friends not to use this company anymore.

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