Complaint Review: AT&T Broadband Internet Services - Internet
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- Author Confirmed
- AT&T Broadband Internet Services http://att.my.yahoo.com/ Internet United States of America
- Phone:
- Web:
- Category: Internet Services
AT&T Broadband Internet Services SBC blocks users from reporting internet and/or mail problems and even from sending feedback. Internet
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I had a problem with a detail AT&T's service and clicked on "help." I then clicked on the "contact us" feature. The only options offered were related to telephone service.
Based on your feedback, it appears that you require assistance.
Would you like to contact customer care?
I then selected the yes option. This resulted in a repeat of the list of options limited to telephone service.
This report was posted on Ripoff Report on 09/21/2009 08:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-broadband-internet-services/internet/att-broadband-internet-services-sbc-blocks-users-from-reporting-internet-andor-mail-prob-497964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Suggestion...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, September 21, 2009
I am figuring you are talking about DSL, so there are several support options. Since it is impossible to post exact links or screens if you follow these steps it should get you where you want to go.
goto att.com make sure there is nothing after the .com
At the bottom under Help and Support click DSL Support
Enter your Phone or Zip Code
Click on the service(such as High Speed Internet)
Click Contacting AT&T
Select How do I contact AT&T for internet support?
You will see several options, Phone, Live Chat, E-mail form, or the Self-Support tool.
They do not have a general E-mail address, but you can submit a form that will be answered through e-mail.
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