Report: #1363301

Complaint Review: AT&T celular

  • Submitted: Wed, March 22, 2017
  • Updated: Wed, March 22, 2017
  • Reported By: Aclarc — saginaw Minnesota Afghanistan
  • AT&T celular


AT&T celular AT&T will not unlock my cellphones to go to another carrier dallas TX Nationwide

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Yesterday after being with at&t for over 2/1/2 years I attempted to move my 3 cell phones over to Tmobile. Ussually you are able to go to the new providor they type in some info and the old providor is suppose to unlock your phone. They stated my phones were not eligible for unlock. There was no reason for this as I had no contract and all my balances were at ). The next day I attempted 13 times to unlock my phones on AT&T internet unlock site and each time they all came back ineligible for unlock. To this point I had been passed along the customer service tree of phone numbers, talked to rude operators and other operators that offered no help at all, one actually hung up on me and did nothing.

One operator said she had taken it as far ash she could and gave me a phone number back to the same number I had called, saying only the help desk people can help. This went on and on until a representative, Karen finally was willing to stick my numbers into the site and try for herself and low and behold she came back with the same response. She spent a good half hour trying to get my phones unlocked but she was unable to. She sent a report up to the higher ups... and said that was as far as she could go with it. She said it could take anywhere from 1 day to a week or so. On line I see reports of people going a month I cant do that as I use this phone for buisiness. ATT has the gaul to have a website up stating that they unlock phones right away! I will update when this thing gets resolved to show how well AT&T responded. FCC will be getting a complaint from me. All this thing needs is a code which could be sent via email in a matter of minutes if they wanted to. 

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