AT&T & DirectTV Will not let you cancel; treats you like crap; tries to make you do their disconnection/reconnection; horrific customer service; does not keep their word!

BEWARE!

I made the supreme mistake of transferring my Internet, phone, and TV services to AT&T! In less than a week, I have received the WORST customer service I have EVER received from any company! Today, I have now been on the phone with them OVER 4 HOURS attempting to end my services and spoken to 13 people in both "Retention/Loyalty" and Technical Support, with no success whatsoever! No matter how many Retention folks you tell you want to cancel they continue to not do so, and then when pressed push you to Tech Support. Then, after 8+ people I finally got an appt. made to have them come to remove their Internet/phone equipment, and was told they could not do this until Jan. 2nd. I indicated this needs to be done this week given how they have treated a brand new customer. We made an appt. this Fri. and I got a confirmation number, and right afterwards got a voicemail saying I was confirmed for Jan. 2nd. This ensued a whole line of new calls to them to get the original promised appt. to happen this Fri. I am still on the line after 4 and 30 min. hours and 13 people to make this happen!

They are still refusing to keep their word on the appt. they promised and gave me a confirmation number for this Fri. Then was told by the Internet/phone folks that I needed to call ATT DirectTV to end the TV service. Then one goes through call after call after call where they refuse to come out and disconnect their equipment and reconnect my old Internet/phone provider's. Despite talking to supervisors they refuse saying that I need to do this, when I am NOT a technical professional who knows how! Besides, I am not the one responsible to do THEIR job. Now, their equipment is essentially trespassing my property.

BEWARE OF ATT LIKE THE PLAGUE AS THEY WILL TREAT YOU DISRESPECTFULLY AND TRY TO CHAIN YOU TO THEM AS LONG AS THEY CAN DESPITE NUMEROUS ATTEMPTS TO GET THEM TO CANCEL! THE WORSE CUSTOMER SERVICE I HAVE EVER COME ACROSS!

ATT - FOR EVERY DAY YOU DO NOT GET THIS HANDLED, YOU CAN COUNT ON ME POSTING THIS FOR ALL TO SEE ON VARIOUS PLACES ON THE INTERNET, AS WELL AS THE BBB, FCC, ETC.!