ATT / DirectvNow ATT / DirectvNow - I logged into their website, and proceeded to sign up for new service. They took my money but I got no service Nationwide

Shortly after midnight today, two hours ago or so, I went to the directvnow website and proceeded to sign up for new service.  They were promoting a deal ... $10 for each of the first 3 months... no contract.  I filled out the account information to set myself up... gave them my bank debit card information ... they hit my card TWICE.  Yet, their website kept saying that there was a problem with the card information.  I contacted their customer service which can only be done via a chat window.  The guy just kept saying... "we don't have your money".  "Your bank still has your money".  "The debits will credit back in 24 to 48hrs".  I consider this all to be hog wash.  They are getting a float on my money.  Their account is credited right now... even if they aren't going to ultimately process the charges.  And, in the mean time... I'm out $22 or so.  I can't spend the money.  I can't use the money because they have it tied up. ATT sucks.  I had forgotten about how poor their customer service can be.  I haven't used them for anything in many years.  Now I remember why.  I caution anyone to beware of signing up for services with DirectvNow.  In fact, I'd caution anyone and everyone to beware of dealing with ATT.  This kind of thing is totally and completely unacceptable.  Who's going to reimburse me for having to raise hell with their customer service department to bring the matter to their attention.  I lost an hour dealing with them... or more.    Yeah, I'm pissed.