Complaint Review: AT&T DSL Rebate Scam - Madison Wisconsin
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- AT&T DSL Rebate Scam att.com Madison, Wisconsin U.S.A.
- Phone:
- Web:
- Category: Internet
AT&T DSL Rebate Scam Ripoff Madison Wisconsin
*Author of original report: Regarding my original post...
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
On July 13 2006, I promptly sent in the $50 rebate postcard that came with my wireless DSL equipment. I believe I called in August, inquiring about the rebate, and was told it's still being processed. I again called on 10/23/06, inquiring about my rebate check. I was informed they had received it; however, because they had the wrong name (he giggled and told me the name listed with my phone number was hispanic), that it was sitting on someone's desk and was not processed. My name was right on the postcard label they had printed, so I knew that was lie number-1. He told me they would fix it, and that I should receive it in 4-6 weeks.
I called again on 11/27/06, and this time, I was told my rebate was not received in time and they would not pay me because it expired. This was lie number-2. The previous reps never indicated this, so I knew this was a fabrication.
After being lied to, I became a little angry. I'm waiting for a supervisor to call me back; however, I would like to do more about this (executive escalation, PUC complaint, etc).
Any ideas?
Joe
madison, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 11/27/2006 09:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-dsl-rebate-scam/madison-wisconsin-53705/att-dsl-rebate-scam-ripoff-madison-wisconsin-222379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Regarding my original post...
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Monday, November 27, 2006
Per my original report, I just had a thought that would make perfect sense, and would apply to many other people waiting for their rebate checks.....
There is a good chance that the rebate department suffered from a large case of employee abuse. This would make sense, as per one of my conversations, I was told the name and address for my rebate were different than what I filed.
So, one hypothesis is this: At least one person in their rebate department is changing the names/addresses so that checks are sent to him/her. This type of fraud happens a lot; however, a company such as AT&T would never admit to it.
If this is indeed the truth, then it appears that the AT&T rebate department is trying to recover their losses by telling people their rebates were not received in time.
Advertisers above have met our
strict standards for business conduct.
