Report: #570892

Complaint Review: AT&T Telecommunication Networth - All United States Nationwide

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Submitted: Wed, February 17, 2010
Updated: Wed, February 17, 2010
Reported By: Spillman — North Carolina United States of America

Author Not Confirmed

Why?

AT&T Telecommunication Networth Nationwide United States of America

Phone: 1-877-253-0009
Web: att.com
Category:

AT&T Telecommunication Networth AT&T Double Billed All United States, Nationwide

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First of all our time with AT&T has been terrible. The service is terrible and tech support is based in Malaysia. Back in 2009 we "upgraded" from a split T1 line (phone lines and data were divided over the T1) to a dedicated T1 line.

Ever since we "upgraded" to our dedicated T1 line the billing never stopped from our split T1 line. Luckily we caught this a few months ago. The current total that we overpaid was a little over $9,000. After notifying AT&T of this it took them four months just to get us in contact with the people who deal with this. Even then the only thing they will offer us is a credit to our account.

And I can't go without mentioning all of the problems we have had with our new T1 going down. It drops at least once a month on average for about 4-24hrs. I am hoping to get out of the contract with them but the people at AT&T can't seem to figure out how much it will be, they only assure me that it will be a very large sum. If any of you guys can find a loop hole out there to get out of the contract it would be much appreciated.

I happened to stumble upon AT&T's service agreements for broadband. If you are stuck in they're limbo hell you might want to look at this.

http://new.serviceguide.att.com/portals/sgportal.portal?_nfpb=true&_pageLabel=bandwidth_page

This report was posted on Ripoff Report on 02/17/2010 02:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-telecommunication-networth/nationwide/att-telecommunication-networth-att-double-billed-all-united-states-nationwide-570892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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