Complaint Review: AT&T Universal Card ,Citicards, Citibank - The Lakes Nevada
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- AT&T Universal Card ,Citicards, Citibank universalcard.com The Lakes, Nevada U.S.A.
- Phone: 800-308-6537
- Web:
- Category: Credit & Debt Services
AT&T Universal Card ,Citicards, Citibank, Issued extra card without my request The Lakes Nevada
*UPDATE EX-employee responds: I agree
*UPDATE EX-employee responds: I agree
*UPDATE EX-employee responds: I agree
*UPDATE EX-employee responds: I agree
*Author of original report: UPDATE TO Citicards report
*Consumer Suggestion: Inactive account
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
AT&T Universal Rewards Card is issued by Citibank. Sometime last year, I zeroed-out the balance. This year, I got a statement in the mail.
A statement? for a Zero-balance. Of course, I opened it, and there was a charge on it for over $1000. Immediately, I thought fraud.
After investigating, however, I found out that my wife used the card. But I don't have my wife on the account.
Citibank issued a second card in her name, without my request or permission. When the card came in the mail addressed to her, she assumed that it was hers to use. When I brought up the matter she realized she had made a mistake charging that card, which she thought was one of hers.
This is a very deceptive practice, and one which allows Citibank to increase it's coffers by getting interest and fees which it would otherwise not have received.
I called Citicards to investigate further. How did the new card come? Who asked for it? Why was it issued without my authorization?
I asked to speak with a manager. The representative told me that one wasn't available to speak with. I asked to see proof of authorization. The representative told me that she would speak with the manager to try to get me proof via postal mail, but it would take a few weeks to arrive.
It's been two months, and no proof has arrived.
I wish the government would crack down hard on these kinds of practices. Now it becomes my responsibility to hunt and track down why this happened, and there may be no real answer.
The responsibility should be on the company, not consumers.
Krish
Forest Hills, New York
U.S.A.
This report was posted on Ripoff Report on 12/13/2007 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-universal-card-citicards-citibank/the-lakes-nevada-89163/att-universal-card-citicards-citibank-issued-extra-card-without-my-request-the-lakes-n-291258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#6 UPDATE EX-employee responds
I agree
AUTHOR: Ex-citibankemployee20 - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
I agree. Zero balance. You do not expect a bill. Seriously? Citibank knows your wife and added her?
#5 UPDATE EX-employee responds
I agree
AUTHOR: Ex-citibankemployee20 - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
I agree. Zero balance. You do not expect a bill. Seriously? Citibank knows your wife and added her?
#4 UPDATE EX-employee responds
I agree
AUTHOR: Ex-citibankemployee20 - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
I agree. Zero balance. You do not expect a bill. Seriously? Citibank knows your wife and added her?
#3 UPDATE EX-employee responds
I agree
AUTHOR: Ex-citibankemployee20 - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
I agree. Zero balance. You do not expect a bill. Seriously? Citibank knows your wife and added her?
#2 Author of original report
UPDATE TO Citicards report
AUTHOR: Kmandal - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
There was a rebuttal posted by Dman of Jacksonville, FL, stating that "What most likely happened is the account was an inactive open account with you wife as an authorized user on it. Replacement cards were sent out because it was close to expiration date, and your wife used the card."
Thank you Dman for the explanation HOWEVER that does not explain how or why my wife was added. As I have already written, I never had my wife on the account. And if I am mistaken, then where is the proof that I asked for.
Obviously Citibank chooses to engage in these deceptive practices, but cannot explain itself even when given the opportunity to do so.
#1 Consumer Suggestion
Inactive account
AUTHOR: Dman - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
Hi Kmandel.
I read your comment, I do apologize about the confusion. From reading your comment, it doesn't appear anything fraudulent happened with your account. What most likely happened is the account was an inactive open account with you wife as an authorized user on it. Replacement cards were sent out because it was close to expiration date, and your wife used the card. Lots of customers assume that if they don't use an account for a long time, it will automatically close or they simply forgotten about it. Only other scenario that I doubt is the case from what you wrote, is that your wife added herself to your account as an authorized user, which does happen more times than not. If you have any other questions, please let me know
Advertisers above have met our
strict standards for business conduct.
