at&t universal citi card citibank mastercard, at&t universal took back my years of thank you network points! Internet

at&t universal card (now a citibank co) upped the rate arbitrarily to 22% from my previous 7.9%, been with them since 08/1999, my mid score is 752 with the credit bureaus, no debt but mortgage, never been late...I called for supervisor, gentleman in India sends me back to USA, so called supervisor said nothing they could do, so I said cancel, will find another....that was on 12/8/09.  I checked my point balance yesterday and its 0!  I had accumulated 97304 points and because I cancelled the card, they took away the points without any notificaiton, even when I said I wanted to cancel the card!  What kind of customer service is this???  I called yesterday (1/15/10) and talked to supervisor, said nothing she could do, could have reinstated the card within 30 days but we are now out of the window.  I asked her why they bother to mention the "Thank you points" would disolve, and she didnt know...said I should write to the President, Ken Stork in South Dakota (yeah, like that's where he really lives or ever going to get my letter).....But I am going to write to him and give them 30 days to respond or I am grabbing $250,000 out of Citbank and cancel my business account and card with them!  Will keep you posted!