Complaint Review: AT&T Uverse U450 Internet Bundle - Nationwide
- AT&T Uverse U450 Internet Bundle Nationwide USA
- Phone:
- Web: www.att.com
- Category: Cable TV
AT&T Uverse U450 Internet Bundle Complete tipoff - Blatant lies and disregard of customer Petaluma Nationwide
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I got the AT&T TV and Internet bundle when I moved to a new place, just to check it out rather than using Comcast. The agent who took my order mentioned the following for me:
- 1 yr contract
- 100 dollars all inclusive (tv with all movie channels for 1 yr and internet)
- 2 nos $100 reward cards
I agreed; took the service and on the day of installation came the 1st surprise. The installing engineer mentioned that I dont get HD service and I am also signed up for the lowest of the packages. Talked to AT&T and some "manager" said that the only way to get it is if I upgrade their service to U450 and that she will give a "manager" discount to bring my cost to $100. So far so good.
One month went on and I received a bill for $225. Customer Support again and after another long discussion, someone found that the note was buried under all the info and reverted the billing amount. Got the service back to $100 per month.
Now, I've been following up for the reward cards and each time I get a response that I would receive them in 1 week or so. It went on and on and on and finally when I stressed that I need a final answer (in Mar 2015), another "Manager" said that the rewards need to be claimed within 4 months and since the 4 months are gone, I am no longer eligible for rewards.
Naturally, I got pissed off and wanted to cancel the service right then. Called up cancelation department and they agreed that I been played around. Now, she saw that I was to be given only ONE rewards, not TWO as was promised to me. She did offer to give a credit towards next month bill but I wanted nothing from AT&T at this point. Told her that polietly and I just can't wait to get out of this service. 2 More months and I am out of here.
Never again AT&T; absolutely never again. Of course, you do not loose anything because of 1 customer but I did realize how much of a crappy company you are. I would be glad to get out of your service and would never take anything even remotely called AT&T.
A company filled with liars, cheaters..some valid folks like the cancelation agent should move to a better company so that they can retain their honesty.
This report was posted on Ripoff Report on 04/04/2015 07:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-uverse-u450-internet-bundle/nationwide/att-uverse-u450-internet-bundle-complete-tipoff-blatant-lies-and-disregard-of-custome-1220413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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