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Report: #633433

Complaint Review: AT&T - Internet

  • Submitted:
  • Updated:
  • Reported By: wdwhawkeye — United States of America
  • Author Not Confirmed What's this?
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  • AT&T Internet United States of America

AT&T Blames Apple for everything, Internet

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Ok, So about 3 weeks ago I started having trouble with my cellular service through AT&T at my home. Had no problems before, so this was kind of a surprise. I give it a day to see if maybe they were working on a tower nearby. After about a day of ALL phone calls being dropped within seconds, I call AT&T. At first, everything was fine. We went through basic troubleshooting of the iPhone 4 (I'm not an idiot, I know of "the grip of death" and had a case on the phone.) About an hour after my first call, I called back because the problem persisted. (Oh, by the way, my dad has an iPhone 3G and was having the same problem, so "the grip of death" had nothing to do with it.) I kept telling the person that I had already done the basic troubleshooting and that a different device in the household was having the same issues. This fact was ignored. This person said that I would be credited $200 for the inconvenience. Yeah right.

It turned out to be 200 minutes. Like I need that. Anyway, this person I talked to tried to transfer me to AT&T tech support. Tech support REFUSED to take my call. They insisted that I DAMAGED THE PHONE!!! Are you serious?!?! At this point I called Apple. They were GREAT! SERIOUSLY! They were much more helpful and kind than AT&T. They confirmed my theory that AT&T was having problems that they wouldn't admit to. I was repeatedly told by apple that nothing was wrong with my phone, it is a problem with AT&T's network. Apple even had me turn off my phone and did all kinds of tests and stuff to it while it was off. This apple manager that I talked to finally got as mad at AT&T as I did and called them with me on the phone. He chewed their tech support out for not taking my call. In the end, (after the chewing out of the Apple manager) AT&T finally sent someone TO MY HOUSE to check out my accusations. They had the same problem with the service as I did and wouldn't you know it, within hours the problems were fixed. AT&T can kiss my Apple. As soon as I can, I'm leaving AT&T. I don't like to be called a liar by a company that habitually lies to me. 

This report was posted on Ripoff Report on 08/19/2010 07:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/att-blames-apple-for-everything-internet-633433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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