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Report: #455362

Complaint Review: At&t - Searcy Arkansas

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  • Reported By: Heber Springs Arkansas
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  • At&t 3554 E Race Ave Searcy, Arkansas U.S.A.

At&t Lies, Fraud, Secretive, Rude Searcy Arkansas

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Basically I bought an LG Xenon from this store and the same day when I got home I realized something was wrong with it and took it directly back ( keeo in mind the store is about a 45 minute drive) when I got to the store, an associate looked at the phone said it works fine and sent me back home. Over the weekend I realized there was something wrong with it when it would not turn back on after turning it off so I had to once again make the trip down there to get another phone, so they gave me another one and showed me it worked and then I went home.

Well over the next few days I realize they forgot to give me my memory card and screen protector back so once again I had to go there again... then once that was settled I went back over and once I inserted the memory card it said it could not be read, so I gave at&t a call, they told me it was the manufacteur's problem and I needed to call them so I did and they told me I need to return the phone, so I had to go out there AGAIN and by this time i was really angry!! I told them I wanted my money back for the phone and he said he didn't have enough cash to give me and asked if he could put it on my bank card, and I told him as long as I have the money because I need to go back to my town and purchase the phone there, he didn't say anything, swiped my card and printed out a receipt and gave it to me, never mentioning anything to me. I went home and to my local store and purchased one there and made sure everything worked...but before I could purchase it at&t needed to deactivate my account which they should have done when I was there and returned the merchandise.

So I spent two hours on the phone waiting for them to deactive it..they the biggest part it I found out that the guy did not give me my money back right away and now my bank is low because of their mistake. I am very angry!!

Heber Springs, Arkansas

This report was posted on Ripoff Report on 05/26/2009 11:46 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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