Audi Financial Services False Information, Aggressive Tactics, Evasive Libertyville, Illinois

I'm leasing a Audi A4 for 36 months. I paid for a portion of the entire lease amount up front in November 2015 when I leased the car.

In April 2017, I contacted Audi Financial and asked them for a letter stating the remaining balance of the lease payments. They sent a letter on April 18 listing the amount at about $3400. I made payments totalling $2400 after April 18 and common sense would dictate that the remaing amount should be about $1000.

When I called to follow up in May 2017 (one month later), a rep told me that I owed $1300 instead of $1000 but couldn't explain why that was the case. I've tried following up multiple times and the reps initially were just as confused as I am and then hang up the phone because they couldn't provide an answer.

I've spoken to two different representatives in the last month and nobody has provided an answer as to why the balance increased. I don't understand how my balance can increase instead of decreasing when I am making payments.

When I signed the lease, I was told that I would be paying $290/month for 36 months. There is nothing in the lease agreement that states that the amount will increase at any point during the lease. Nobody at Audi Financial has accepted responsibility or attempted to rectify this solution.

Be extremely cautious when dealing with Audi.