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Report: #687871

Complaint Review: audiogenerator.com - internet Internet

  • Submitted:
  • Updated:
  • Reported By: blitzgeist — Oldbury Internet United Kingdom
  • Author Not Confirmed What's this?
  • Why?
  • audiogenerator.com Internet United States of America

audiogenerator.com Armand Morin, Alex Mandossian and Rick Raddatz I further understand that AudioGenerator is fully covered by your personal zero-risk, no questions asked 100% money-back guarantee. I also understand that if I'm not thoroughly convinced that AudioG i Internet

*Consumer Comment: Audio-Card-Trial User

*REBUTTAL Owner of company: company's response

*Author of original report: Still a ripoff

*REBUTTAL Owner of company: Response from AudioGenerator

*Author of original report: update

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This is the guarantee offered by audiogenerator.com regarding 'free trial'

I further understand that AudioGenerator is fully covered by your personal zero-risk, no questions asked

100% money-back guarantee
.

I also understand that if I'm not thoroughly convinced that AudioGenerator is the smartest investment Ive

ever made to increase the pulling-power of my online marketing campaigns
, I just need to send an email to AudioGenerator to cancel my service at any time.

 

After my order is confirmed, I will get an electronic receipt within minutes. My on-line credit card authorization

is 100% secure
because the highest security algorithms on the Internet protect information I provide on this Website. I will not be charged

for any membership fees during the 21 day trial period.

Please note the last sentence. My account was debited for the full one month 'trial' period immediately. Audiogenerator.com has ignored requests for my account to credited

This report was posted on Ripoff Report on 01/28/2011 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/audiogeneratorcom/internet/audiogeneratorcom-armand-morin-alex-mandossian-and-rick-raddatz-i-further-understand-tha-687871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
2Employee/Owner

#5 Consumer Comment

Audio-Card-Trial User

AUTHOR: Writer - ()

POSTED: Sunday, July 27, 2014

I stumbled onto this rip-off report by accident. I was trying to Google my own account, saw this website,followed it and noted a single report against the company. I read it with interest.

Since I am a recent trial user--and so have that in common with the person who complained--I wanted to share my experience as well.

First of all, the Audio-card is a GREAT marketing tool, but it comes with a steep learning curve to assemble the graphics to present a cohesive attractive message.  I learned about it because there is a motivational speaker who uses it in his promotional materials and admired it----it's really a unique tool. 

I was NEVER CHARGED the subscription rate, and because of the learning curve, the company has graciously EXTENDED my trial period numerous times to allow time to figure out how to get the card to work in the best way for me. 

They have been supportive, patient , friendly and professional. They have yet to bill my card. They respond quickly and efficiently. I have found them to be a company with integrity--unilke the person who complained loudly about the company being a "scam."

it is an outright lie.    

Rip-Off reports are necessary to protect consumers--but someone who overreacts--who DID receive their refund and prompt responses from the company, still recklessly attempts to malign a company-that is, from my experience and even from reading the correspodence--an above-board company, people like the complainer---give legitmate reports a bad name.

I think the complainer had an agenda--even down to tellng people they could create their own--that's pretty awful and unfair to the company and to those of us consumers--who value honesty. 

 

 

 

 

 

   

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#4 REBUTTAL Owner of company

company's response

AUTHOR: Rick Raddatz - (United States of America)

POSTED: Friday, May 27, 2011

Sir, you owe us an apology. Things happen. We made it right.

I understand you didn't get helped as quickly as you should have, but my team did help you in the end, and yet are accusing us of being a 'scam company' and that's just not right.

My cell phone number is 303-949-8075. I invite you to call me so I can look up your account, see what happened, and make sure it doesn't happen again.

My suspicion is CONFUSION occurred here, as our billing system has not changed in 8 years and we have no other complaints.

AudioGenerator.com is a stand-up good company.

- Rick Raddatz, CEO

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#3 Author of original report

Still a ripoff

AUTHOR: blitzgeist - (United Kingdom)

POSTED: Friday, May 27, 2011

They deducted the full 1 month $29.95 fee as a test to validate card. Absolute  nonsense. Not  '$1.00

It took 2 full weeks to get the debit paid back. They are a scam firm

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#2 REBUTTAL Owner of company

Response from AudioGenerator

AUTHOR: Rick Raddatz - (United States of America)

POSTED: Friday, May 27, 2011

Hi Rick Raddatz here, co-founder of Audio Generator.

We always refund money upon request. Our trial is $1, not free. We don't ding cards before the trial period. And we have an excellent reputation going back to 2003.

We even switched to a web-based support system (instead of email) to guarantee our customers can reach us.

So whatever happened here is an exception, not the rule, and we'll be happy to make it right.

Just visit http://Xiosoft.com/support to contact us.

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#1 Author of original report

update

AUTHOR: blitzgeist - (United Kingdom)

POSTED: Tuesday, February 01, 2011

I just wanted to clarify the situation regarding audiogenerator.com In order to access the 'free trial' one has to submit credit card details. It is clearly stated that no charges will be made until after the trial period is ended Audiogenerator.com debit a complete months membership as soon as card details are entered.

I know of no other company who debit such a sum for card 'verification' purposes I decided within 5 minutes that their service was over charged and very limited. I therefore wanted nothing more to do with them.

Still two full weeks and the intervention from my bank. They still have not refunded money that should never have been taken in the first place.

As far as their service goes. Anyone can set up their own system that would cost less than a third of what audiogenerator.com are charging and give far better results. With the added bonus that the content remains your own. If audiogenerator.com stopped trading tommorrow. Everything uploaded to their servers thus far would be lost. stay well away and make your own audio cards

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