AUL Auto Warranty Do not honor warranty on covered autos Napa California

AUL is trying to get out of a drive train claim I have. They have a million excuses to get out of claims. I have a GMC Terrain with a 3.0 V6 and the Head is found Porous. AUL's excuse is oh all GM engines used Castech and were manufactured that way. I researched and only the 5.3 V8's some had Castech heads. When suing this company search for their registered agent and serve that department. Check out this registered PDF file under their registered agent listing https://businesssearch.sos.ca.gov/Document/RetrievePDF

I am glad you were able to get satisfaction. I wanted to add to this report that I had a similar problem with this company and I would not recommend anyone getting this so-called warranty.

I bought a used car at a dealership (also located in Napa, btw) and spent, I believe, around $1400 for my warranty. About 6 months later, I rolled down the power window on the passenger side, and it would not go back up. This was in Oct. and the rainy season was right around the corner. Feeling confident that I had this warranty, I went to the local Chevy dealer and had them take a look at it. Turns out that it was the CABLE that pulls the window up and down that broke, not the MOTOR that powers the window. AUL informed me that the MOTOR was covered, if that were the problem, but since it was the CABLE, it was not covered. Apparently the cable falls into some other category that is not covered by the warranty.

The Chevy dealer told me that they could fix the cable but it would cost over $200, PLUS labor, and I was already going to be charged almost $200 just for the diagnosis of the problem! I could not afford any of this, and I would have just lived with the problem, but I was under the assumption that I would not have to pay to have something fixed that was supposedly covered by a warranty. I ended up arguing with the mechanic, I requested that he at least bolt the window into the upright position to keep the rain out, and he told me he could not do that, it was impossible (which I knew was a lie, because my husband had had that done on his car a year earlier). Finally convinced him to do it, and he charged me another $80 for this "courtesy."

Unfortunately, this was a few years ago, and I no longer own the vehicle. Perhaps with persistence I may have been able to get satisfaction as well, but oh well, lesson learned for me.

Again, I am glad you were able to have your situation resolved.

I continued to pressure the warranty company to pay for the transmission. I called and told them that I was going to sue if they didn't pay up. Finally, I wrote a letter of what I was intending to do and sure enough, a week after they received the letter they called to settle. Don't get me wrong, the letter wasn't the thing that did it, they still wanted to lowball me. It was my persistance on the phone and the continual threat to sue. My final comment to them was," I hope your CEO likes to travel, because I am going to serve him." the claims adjustor rolled over when I made that statement. I spoke to his supervisor, his supervisor asked where I'd like the check sent to. My final bit of advice, be persistant.

I continued to pressure the warranty company to pay for the transmission. I called and told them that I was going to sue if they didn't pay up. Finally, I wrote a letter of what I was intending to do and sure enough, a week after they received the letter they called to settle. Don't get me wrong, the letter wasn't the thing that did it, they still wanted to lowball me. It was my persistance on the phone and the continual threat to sue. My final comment to them was," I hope your CEO likes to travel, because I am going to serve him." the claims adjustor rolled over when I made that statement. I spoke to his supervisor, his supervisor asked where I'd like the check sent to. My final bit of advice, be persistant.

I continued to pressure the warranty company to pay for the transmission. I called and told them that I was going to sue if they didn't pay up. Finally, I wrote a letter of what I was intending to do and sure enough, a week after they received the letter they called to settle. Don't get me wrong, the letter wasn't the thing that did it, they still wanted to lowball me. It was my persistance on the phone and the continual threat to sue. My final comment to them was," I hope your CEO likes to travel, because I am going to serve him." the claims adjustor rolled over when I made that statement. I spoke to his supervisor, his supervisor asked where I'd like the check sent to. My final bit of advice, be persistant.

I continued to pressure the warranty company to pay for the transmission. I called and told them that I was going to sue if they didn't pay up. Finally, I wrote a letter of what I was intending to do and sure enough, a week after they received the letter they called to settle. Don't get me wrong, the letter wasn't the thing that did it, they still wanted to lowball me. It was my persistance on the phone and the continual threat to sue. My final comment to them was," I hope your CEO likes to travel, because I am going to serve him." the claims adjustor rolled over when I made that statement. I spoke to his supervisor, his supervisor asked where I'd like the check sent to. My final bit of advice, be persistant.