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Report: #1237380

Complaint Review: Auralux Snake Venom Peptide - Carlsbad California

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  • Reported By: Denise — Converse Texas USA
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  • Auralux Snake Venom Peptide 7668 El Camino Real #104-620 Carlsbad, California USA

Auralux Snake Venom Peptide Auralux is a Scam Carlsbad California

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I clicked on a pop up window to order a free trial of Auralux Snake Venom Peptide and Vibrant Skin Cell Active.  The pop up window said the products were free with the charge of shipping and handling of $4.95 each.  No where in the ad did direct me to the website for any further information on the product or the terms and conditions of the "free samples".  I provided my credit card number and found out a month later I was charged $89.00 and $92.53 for the two products.  I thought it was for a new shipment and called to cancel.  I canceled and was under the impression they would refund my money for the future shipment.  After I did not see a refund on my card, I called and spoke to a CSR and learned that I paid that money for the "free samples" and that the website clearly states that I had 14 days to cancel.  

I told her that it didn't give me that information when I ordered what I understood to be free samples.  She said no, the cancellation was for any future orders.  That I didnt' receive samples.  That they were a thirty day supply.  I asked to speak to a supervisor and she said no one was available.  This company scams people with their pop up ads on websites and FaceBook to fraudulently obtain your credit card information to charge you for the products you think you're getting for free.  The only website that you're directed to to provide your credit card information is auraluxsnakevenom.com and nowhere does it say that you only have 14 days to cancel and not be charged the full price of the product.  No where on that website does it direct you to its full website for full disclosure of the terms and conditions.

This report was posted on Ripoff Report on 06/23/2015 08:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/auralux-snake-venom-peptide/carlsbad-california-92009/auralux-snake-venom-peptide-auralux-is-a-scam-carlsbad-california-1237380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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