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Report: #1005892

Complaint Review: Author House Publishing - Internet

  • Submitted:
  • Updated:
  • Reported By: Dawn — Anchorage Alaska United States of America
  • Author Not Confirmed What's this?
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  • Author House Publishing Internet United States of America

Author House Publishing AuthorHouse Refund of $0.00 for $2,299 Package, Internet

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I purchased the Pinaccle Package from Authorhouse's Self-Publishing deals online and made a full payment of $2,299. It was for my very first book. A children's novel entitled - only about 120 pages long. I had never been published before and, at twenty years old, thought it would be a good way to promote myself as an author to have a published novel under my belt.

It all started on the wrong foot. Julie, the representative I was put with, would not listen to my requests. She ignored my request for an editting service (which would have earned the company $1,275). She only wanted the basic information so she could move my book onto formatting. I was very upset that my needs weren't being met and when I was pushed onto the second step (the formatting process) I requested a cancellation.

Two months went by and I waited quite patiently- as they said it could take up to 30 days. Finally, after recieving no refund, I called Authorhouse. The representatives told me I had been issued a refund of $0.00. Upset, I asked why. They said my book was finished and I explained that it absolutely was not. So they said they would get me in touch with a higher representative.

Well when I contacted him he pointed out that I would only recieve a $526.00 refund. Why? My book had already been formatted and I needed to cover the fees for the consultation and formatting. I tried to explain that my book had been pushed onto that step before I was ready (hence the reason I cancelled to begin with). That's when he pulled out the terms and conditions stating I would only recieve a 25% refund once the book had been done formatting. And I would only recieve a 50% refund if my book manuscript had been submitted. I continued to argue that I had not approved my book to be formatted, but my arguement was ignored. Needless to say none of the refunds were ultimately issued to me and I ultimately had to file a claim with the BBB (who is now looking into it).

So far, here are all of the services/products I paid for and I did not recieve:
30 Book Stubs
Book Signing Kit
Barnes & Noble Listing
Book Sellers Return Program
Book Buyer's Preview
Marketting Kit
Amazon and Google Listings
Copyright Registration
5 Hardcover Copies
20 Paperback Copies
ISBN Assignment
Online Distribution
Marketting Councelation
Bookstore Availability
Complimentary Author Copy
Digital Formatting and Distribution
Hardcover Formatting
Library of Congress Control Number
Electronic Proof

And I have been issued exactly $0.00 as a refund:.

From the very beginning Authorhouse ignored my requests and rushed me through the process. Now I see why, as they have written in very small print all of the fees that occur as each step is reached. Authorhouse assumed that a twenty-year-old girl who writes children's books could easily be taken advantage of. And as of right now they are correct. But I will not stand to be walked on. My feelings are hurt and my hopes of being a writer are temporarily shattered. Buyer's beware... they promise great feats and offer a lot of opportunities to lose money.

This report was posted on Ripoff Report on 01/30/2013 12:43 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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