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Report: #1312680

Complaint Review: Auto Advantage - Hendersonville North Carolina

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  • Reported By: Carol — Maggie Valley North Carolina USA
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  • Auto Advantage 5998 Asheville Hwy Hendersonville, North Carolina USA

Auto Advantage Rips Off Sick Little Old Lady Hendersonville North Carolina

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I went to Auto Advantage seeking a low mileage Toyota RAV4. Instead of showing me the car I asked about, I was pressured into driving an 08 Buick Enclave CXL, a lovely car, but not at all what I needed or wanted. I kept telling the salesman that this car was inappropriate to my needs, but he just kept ignoring my objections. I drove it in the parking lot, but refused to take it into the street, as I was not interested in this vehicle at all. I went back in the salesroom thinking that was the end of it, but I was SO wrong! They continued to pile on incentives and pressure until I finally caved in and signed on the dotted line. I was terrified driving home, parked the car, and it stayed there for 2 days because I was afraid to back the big thing out of my driveway. I returned the car to the dealership 2 days after I picked it up and requested my money and downpayment back. They refused. I filed a complaint against the salesman, the general manager, and sales manager requesting they trade the Enclave for a RAV4 of equal value and mileage. When I arrived at the delership, they tried to trick me into accepting a 2 year old car with 108,000 miles on it, which I did not think was equitable to the Enclave with only 85,000 miles, so I refused the trade. I was then informed by Richard Blake that the only alternative I had was to lease a car, then purchase it at the end of the lease. When I attempted that remedy, I discovered that there was $6,000 negative equity in the Enclave, and lease payments would be in the $4 or 500 range. I am on a fixed income, and this was not a viable option for me. I requested Wells Fargo to cancel the loan, but they had already dispursed the funds. They said I needed to take the car back to the dealership (which I had already tried unsuccessfully) and have the Regional Business Department Manager call an 800 number. To date I have been unable to locate a name or telephone number for Auto Advantage Regional Business Manager. So I guess I'm trapped in a car I cannot back up or drive safely because I am afraid of driving a car that big. I'm also expecting trouble from the transmission because that car is not designed to drive up and down a steep mountain road. Don't let Auto Advantage take unfair advantage of you! I'm still searching for a way out of this mess, but not having any luck.

This report was posted on Ripoff Report on 06/21/2016 03:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-advantage/hendersonville-north-carolina-28791/auto-advantage-rips-off-sick-little-old-lady-hendersonville-north-carolina-1312680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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