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Report: #1424439

Complaint Review: Auto Haus - Yorktown Virginia

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  • Reported By: Ms. Combs — Newport News Virginia United States
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  • Auto Haus 100 Greene Dr Yorktown, Virginia United States

Auto Haus Mr. Hohlrieder This company took advantage of a women and charged me $2200 for work that was not completed Yorktown Virginia

*Author of original report: If I payed to get the engine light removed and it’s still on after paying $2200 then you did not fix my car!

*UPDATE Employee: 2005 Acura RL repairs

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This is the letter that I wrote to the owner on Nov 2, 2017 after my engine was still on after paying $2200

 

Good Morning Mr. Hohlrieder,

 

I need some type of resolve to my engine light still being on after I spent $2300 to get it matter completed.  

In the last week I have spent over $3000 dollars of my hard earned money between Auto Haus and Grafton Collision and I still have a car that is running like a volkswagon.

I came in to get an oil change in February and the service team gave me a laundry list of things that needed to be fixed on 2/27/17 which I included in the following attachment above titled booklet.

I went to a trusted mechanic thats been working on my car since I bought it from AutoHaus.  This young man used to work for Acura and he completed the entire laundry list for me.

Since this time I have relocated to the D.C. area and maybe a month ago my engine light came on and I went to Acura in Waldorf to get a diagnostic and the service department explained to me it was a misfire and the cost would be $350.

Instead of going with them I decided to drive all the way back home and have Autohaus do a diagnostics test and Eric gave me a laundry list of things that needed to be fixed in which I explained to him that many of those things have already been done and why should I repeat them.  Eric stated because it appeared to have some oil leaks.  I stated well the mechanic just replaced the platinum spark plugs so that should not have to be replaced.  He stated if they look fine then would use the ones I just paid for so this should have been subtracted from my bill but it wasn't I paid $2300 and change and they did use the plugs that were just purchased.  I stated to him just make sure that all my lights are completely off and everything is taken care of.  

Now I don't know where you come from Mr. Hohlrieder but where I come from $2300 is alot of money and especially in this day and time. Now many would ask why did I drive all the way back to VA when I could've dealt with Acura in Waldorf and spent way less and had my service backed by Acura.

And it boils down to Trust!  I just sent my last child to college on an academic scholarship and relocated to the D.C. area and I don't want to be on the side of the road because my car was not serviced correctly.  So when it comes to a peace of mind then their is no price tag.  However,  I don't have a peace of mind because I've came back on yesterday and spent the whole half of my afternoon trying to resolve this issue when this is now becoming a continuous matter.  I pulled off the lot and not on the highway not 10 minutes and my car is riding rough and the engine light is on.  Stop off the highway and turned off the car and turned it back on and it sounds like its out of breath.  

I'm supposed to be back in Maryland right now and I'm still in Va dealing with something that I don't want to deal with because thats what I pay for service for not to be back in this situation. After picking up the car I decided to go to Advance auto to get a engine diagnostic and it came back Exhaust Gas recirculation and battery malfunction.

Now below is what was supposed to be serviced during the week of October 17th

Repair Services:

JUSTIN.B-6 - 1. ignition coil 2. oxygen sensor 3. replace valve cover gaskets 4. replace front brake pads/rotors

 

Now I want to work with your team so I don't want anyone to tell me at this point that my car is a 2005 Acura with 216,000 miles and yada yada yada because that should have been told to me before I paid my monies.  

At this point I need my car to be fixed properly and I'm not paying another red penny.  I trusted your team to fix it properly and thats my expectations or I will call my bank and tell them that those services were never rendered!

So you decide what needs to happen next...I need someone in leadership to contact me today to come up with a solution. I filed a dispute with my Bank Bank of America and it was only after I filed this dispute did they want to call my phone. This company is full of crooks. Look at the letter that I sent my bank whom they have yet to fight on my behalf

 

Bank of America

Dispute Resolution Services

P.O. Box 53137

Phoenix, AZ. 85072

 

December 25th, 2017

 

Ernestine A. Combs

8775 Fairground Rd. 

Bel Alton, MD. 20611-3046

 

Dear Dispute Resolution Services,

 

This letter is in regards to the following claim number # 171102106186 in the amount of $2,218.72 for account ending in # 3261.

 

I was advised on 11/20/2017 the following message from Bank of America 

(Thank you for your assistance as we process your claim. We value the information and/or documentation you have provided).

(We have received your important information and are continuing to work on your claim. In the event we need additional information we will contact you).

So I was waiting to send the additional information but to no avail I only got a message that their had been a decision made without further input from me whom is your client.

On 11/1/2017, I did some research on my car and the Kelly Blue Book valued showed it worth only $3742.00.

 

Now before I filed this dispute I sent a letter to the owner of Autohaus in which I will include again to get a resolve on the matter.

 

When I took my car to be fixed at Autohaus I specifically told (Eric) whom was the service guy I spoke to in reference to my automobile that I was moving to the Maryland area and I just spent over $1400 with my mechanic Galvino Green phone number (757) 818-0701 fixing numerous things on my car and my engine light was still on.  And my main thing was that I did not want take this car to Maryland where I had to drive on a day to day basis in a busy metropolitan area in which my car would break down.  

 

Answered Complaint:

The General Manager Garry Stace was the one who disputed the charge back stating that the car had extremely high mileage, and that they repaired the rough running of the car and the primary concern of the customer.

 

My Rebuttal in regards to his answer is following:

 

When I first took the car to Autohaus I explained that my primary concern was to run an engine check on the car and to repair the items that were displayed on the engine check report.

 

The Diagnostic Report stated the following:

 

Coil Pack

Electrical Sensor 

Valve Cover Gaskets

Spark Plugs

Tube Seals 

Brakes Front Pads & Disc

Engine Filter

Oil Change

 

I explained to Eric the service advisor that I had already had all these things done in August 2017 by my mechanic minus the brakes.  He assured me that my mechanic did not do these things and that it was reported on the engine diagnostics.  He never once mentioned that because the high mileage of the car that their would be a possibility that many things could be wrong with the car.  At this time when the diagnostic report was done there was no indication that a catylic converter was needed.

Now at this time I never ask to see the diagnostics report but I trusted them as the experts and I just wanted to get the check engine light off.

 

Upon me picking up the car and driving it over to their body shop because I was having some body work done on the vehicle as well which is located maybe 1000 feet from the location I noticed that the engine light was off so I thought they had resolved my concern. But upon me picking up the vehicle from the Body Shop and driving less than a mile from their location the engine light came back on and maybe it was riding really rough.

I called Eric the service advisor the next day and I explained to him that my engine light was on again and that I could not go back to Maryland until this situation was resolved. When I came back instead of fixing the things that were never completed obviously because my engine was on I was informed that I needed to spend another $2400 on something a catylic converter.  

My question is this…..I paid $2200 for the first problem to get fixed and it never was resolved so why would I spend another $2400 dollars with a company that doesn’t back the work they set out to do.  

 

I took my car and I had two other people to look at the car:

Advance Auto ran a engine diagnostic test and it came up that their was something wrong with my gas

A copy of the diagnostic test will be included once again in this packet

Hall Acura of Newport News examined the car and determined that it could be that their were two different types of valve covers on my car: 

Two were Honda parts

Two were Non Honda parts

I called my mechanic that did all this work before Autohaus touched my vehicle and asked him what brand valve cover he used on my car and he stated to me that he used Bap Geon parts.

 

The Conclusion:

 

That they never ran a real engine diagnostic test and that they might have tried to clean up maybe what the other mechanic did and put two new Honda parts and left everything else in tack.  

When I wrote to the owner I wanted to know why they charged me for spark plugs when they used the ones from my mechanic.  He responded that they forgot to take it off the invoice.

So if they were unethical about the engine diagnostics because clearly they just replace two valve covers and left everything the same.  And if they were unethical about charging me for spark plugs when they used the ones I had already up there then what else were they unethical about?

My car is worth $3700 and if I had wrecked the automobile in a car crash the insurance company would cancel it out as being a total loss when you have to spend more on the car to fix it then what it is worth. As a consumer I expect to get expert information when I spend $2200 dollars on a repair and the engine light has remained to stay on.

I tried to resolve the situation when writing to the owner and when the Manager called me stating that in order for them to fix my car that I would have to spend more money. The end results is that they were unethical and nothing can be trusted.

I was not going to put one more $ dollar in my car because it was not worth it and this was communicated in the letter to the owner; so after I got no answer from the owner but a manager calling me with a bad attitude suggesting I spend more money with their unethical company I filed the dispute my bank Bank of America and I parked my car from Hertz rental car until I could buy me a new car.  In which I purchased a 2018 Hyundai.

Receipts from Hertz are included as well as the purchase of my car. I expect as my banking institution that you reopen this dispute and review all the facts involved.

 

Respectfully,

 

Ernestine A. Combs

 

(757) 921-1206

 

Eventhough I have proof that the engine light is still on and that Autohaus tried to charge me another $2400 and that I took it to another mechanic Hall Acura which showed the work was not completed they have yet to credit my monies permanently . I have had to rent cars and purchase a new car because I can't rely on the Acura.  

 

 

This report was posted on Ripoff Report on 01/22/2018 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-haus/yorktown-virginia-23692/auto-haus-mr-hohlrieder-this-company-took-advantage-of-a-women-and-charged-me-2200-for-1424439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

If I payed to get the engine light removed and it’s still on after paying $2200 then you did not fix my car!

AUTHOR: Ernestine - (United States)

POSTED: Tuesday, January 30, 2018

 Their rebuttal is full of lies. And it’s sad that companies exist like Autohaus taking advantage of people especially women. If you run a diagnostic for the engine light then the things that showed up connected to the engine. And you claim you fixed it then why is the engine light still on? Because you didn’t fix the problem. When I came back the next day to show them my engine light was still on and that my car was running rough they ran another diagnostics on my car and gave me a bill for another $2400 stating that the catylic converter was bad. I left and said ok because I was not going to sit there and argue with ignorance. I wrote the letter to the Owner saying I wanted my car fixed and I wasn’t paying another dollar. When the gentlemen called me the next day some service manager with a nasty attitude saying that they forgot to refund me for the spark plugs but they can put a band aid over the problem which would cost me another $145 and that they didn’t know if they would have a loaner car. At that point I was fed up because you still not addressing the $2200 I paid to get my car fix. First you said it would cost another $2400. And then you changed it and said $145 dollars and when I called my bank to dispute it. You then called back and said you would fix the $145 job for free. Am I losing it or are these people unintelligent and trying to manipulate the situation. Why is my car not fixed after paying $2200? I wouldn’t take a child’s toy car back to this place which is filled with crooks, liars, and stealers. I took my car to Hall Acura in Newport News and they stated the car was not fixed and that it had multiple brand parts on the car. That’s because the used some of the parts the previous mechanic used on the car. Why would the car have two valve covers that were Honda parts and not all four?? Huh The young man that did the car before them that did the same work can be reached at 7578180701. I paid him $750 to do the same work in July. I will take them to Court and bring all my witnesses and they will not only pay me for my loss, refund my money, Court cost, and lawyer fees. The judge will see right through their lies. I will place this on the internet every until February 6th. If I don’t receive my refund. They will deal with me in Court

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#1 UPDATE Employee

2005 Acura RL repairs

AUTHOR: Steve - (United States)

POSTED: Tuesday, January 30, 2018

The work that was performed on the car was all necessary and approved by the customer prior to work being completed.  The work was performed in a timely manner and the customer picked the vehicle up and was satisfied when the went to a seperate facility for body repairs.  After the car was picked up from the body shop a check engine light came on for the egr faults which were not present when the car left the repair facility.  When the customer returned with the check engine light the car was brought into the shop and diagnosed the issue at no charge back to the exhaust gas recirculating valve sticking as it had carbon build up.  This is likley due to the car running very rich.  The rough run that we addressed at the previous appointment yielded multiple misfire codes indicating that an excessive amount of unburned fuel was traveling through the system.  Auto Haus removed and cleaned the egr valve and then retested.  the egr valve was operational at that time and the code did not return but that if it did it would need a new valve to address the code.  She then left the shop but called in the next day and she told us that she had the light come back and that she did not intend to pay another dime even though the work we performed was all in working order as we did not replace the egr valve.  Auto Haus agreed to the customers demand to have the egr valve replaced at no charge the next day(we needed to order the part) and agreed to give her a courtesy car for the duration of the repair. 

The customer did not show up the next day to recieve the repair and proceeded to dispute the charges. In regards to the catalytic converter the customer was told what it would cost to replace the catalytic converter but was told that due to the excessive fuel loading up in the catalyic converter while it misfired that it could take some drive time for the unit to burn off contaminants as the converter super heats exhaust gases to reduce emissions but that it should not cause a run concern and that the egr valve was the culprit to the rough run condition.  In conclusion Auto Haus reached out to the customer multiple times in an attempt to show Goodwill towards the customer but was unable to reach the individual through any form of communication the customer had provided until several weeks later at which time the customer stated that she wanted no further interation with the company.  Auto Haus was and still is willing to replace the egr valve for the customer and provide a coutesy vehicle for the duration of the repair as per her original request and agreement

 

S.Hancock

 

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