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Report: #1171213

Complaint Review: auto shipping group - Washougal Washington

  • Submitted:
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  • Reported By: Gayle — pensacola Florida
  • Author Not Confirmed What's this?
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  • auto shipping group 1700 Main St #230 Washougal, Washington USA

Auto Shipping Group (Magic Carpet) Car Damaged during shipment Washougal Washington

*REBUTTAL Owner of company: Unfortunate Situation

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Hello,

I shipped a vehicle with this company from Washington state to Florida. I was told that my vehicle would be delivered at 9pm and to meet the truck at the local mall. I arrived to find the truck was parked in the only un-lit area of the mall parking lot. It was completely dark when I inspected my vehicle and did not notice several small dents on the roof of my car. I signed the damage waiver and drove off in my vehicle. 

A few days later I noticed the damage to the roof of my car. Several small dents just above the driver's side window and in the exact same position on the opposite side of the car as well. This damage was obviously caused by the auto-transport truck. I called the rep that I had dealt with. I figured the pictures would speak for themselves given the location and type of damage. Never heard from him again. 

I have read several reviews of similar circumstances. Several other victims of the same tactic- having to inspect their car late at night in an un-lit parking lot because the drivers know it is damaged. This was my first time shipping a vehicle. I did not know I needed to bring a flashlight to combat the dishonesty of the employees.

If you ship your car with this company, take a flashlight with you when you inspect it. 

This report was posted on Ripoff Report on 08/20/2014 07:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-shipping-group/washougal-washington-98671/auto-shipping-group-magic-carpet-car-damaged-during-shipment-washougal-washington-1171213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Unfortunate Situation

AUTHOR: Terry Williams - (USA)

POSTED: Friday, April 24, 2015

 I can sympathise with this client however if they sign the damage report stating there is no damage at delivery then there is nothing we can do to recover from the trucking Company.  However when a trucking company does this to one of our valued customers then we blacklist them and they will never carry another load for us again.  It's the only thing we can do.

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