autoEQ.ca dead beat seller, zero customer service, only interested in your money Internet

I bought something from this website too, and my experiences were not bad at all. I was looking for a seat cover for my new honda CRV, I browsed a few websites, then I decided to order from autoeq because their website looks professional and it is user friendly. I emailed them for the seat cover that I want, but they don't have the color that I like. I was a bit disappointed. Then they were able to help me find it within 3 days. Their sales representative was not bad, the guy sounded nice over the phone. And I have to compliment that their seat cover perfectly fits my car. And I recently received a promo code from them, I am thinking to get weather tech floor liner and cargo liner for my new car as well. What can I expect more!!??

Aprox. 4 days after filing my original report, a representative of this company sent me an email apologising for the lengthy delay...further stating that they were experiencing a shortage in customer service personel, and thats why the long delay in getting back to me, but if I would send in some pics of the defect and a pic of the part # so they could determine if the correct piece was sent, then they woulod proceed.  I sent in the photos immediatley.

 Another week passes...No response...So I send 1 more email wherein I say its getting to the point where I have to contact the BBB & Visa.   That gets a response...Now they respond with they are waiting for the maker of the part to decide on if they will honor the warranty, and that this could take some time......

Now Im thinking that this is just a stall tactic...so I called Weathertech (the manufacturers of the part) they tell me in a case like mine,where the part is clearly defective, a replacement is always sent out within a couple of days..

So I wait a few more days and still nothing from autoEQ, so I contacted Visa, started a claim then emailed autoEQ one last time saying I have contacted visa.

That same day they emailed stating they are very sorry, they understand my position and frustration as a consumer and have decided to send a replacement and wait on their end for weathertech to replace the part in question....

So it looks as though I may be getting good service after all....I will let you all know if and when the part shows up.

Maybe this seller was just experiencing growing pains...But in todays online marketplace, rife wiith scams and scammers one cant be to careful....unfortunatley the media and circumstances have made most of us skeptics...I wish all the best to this seller!!