automotive service works Matt j. Lugo Shotty work by rip off company, join me in court, I will pay Internet

Mr. ED by no means did I choose to call you names in any of the previous posts. You claim no facts on your complaint here on Rip-OFF report and then once again accuse me of being a liar. I simply stated the facts. If you look above, your story has changed from one thing to the next. First, i was a nice guy, then i'm a liar and a piece of trash??? Get your story straight!

 I have stated the facts, so until you can provide proof and facts, what you say here, or in court, or on any other website, is null and void! I am a very intelligent person, I will once again remind you that I am not, by any means, new to the Automotive industry. It is sad that you would have to resort to stealing $225.00 for services rendered, and then say "Ohhhhh I have money, I can sue you" ! Did you not say this before? Oh wait the story might change again!

The surprising part about all this, is that I considered you a valued customer at my shop, amongst others, but sadly, since the first rude and threatening phone call that started your con, I can never put you in that category anymore. It's sad, really, the economy is bad, & you resort to conning me & stealing services and money from a small business trying to make it. It's people like you that have aided in this economy's demise, it is people like you that make small business's crash because of there dishonesty.

Never once has my story changed, Mr. ED you need to think about your actions. Shame on you. As an adult and a parent, I would think that you would be a better role-model. I was nothing but honest with you since day one and you can't deny that. What went wrong is when you disrespected me the first time on a phone call about charging you for a CV axle boot installation. Now if all this doesn't smell con artist I don't know what does. Once again I don't know what your motive is sir but as I said before "PAY UP"! Your balance remains $225.00, plus an additional fee of 25 dollars per day for the storage of your vehicle.

I would also like to address the fact that you keep mentioning I damaged your cars, that's a blatant lie and false accusation! First off, your Green 3000GT I recall your side panels and roof line had dents and damage as recorded the day you came to pick the vehicle up. If I damaged your cars, why would you bring the second car? And furthermore, wouldn't you mention it all those times you came to see the car to drop off parts that needed to be installed? And not to mention the small utility trailer you tried putting it on that isn't designed for that size car. As I stated to you when you came with that the 1st time. Come on now who damaged the car? The photos are available as well!  Your White 3000GT had no damage, the police officer can attest to the fact that you did not complain. The liar here, is you sir! So lets just say the 2 free paint jobs you're trying to con out of me will be brutally rebuffed when the court day arrives. ED states he so "Handicapped" back problems etc... But hes in my storage yard towing and using a Belt pulley to squeeze his car onto a utility trailer which took him almost 2 hours to do. Yes there are records and I do have the Orange County Case # on this. Ed stop fooling yourself!!! Also images of the White 3000GT in my Auto Repair shop completed the day the engine was in and installed. Yes ED you can post pictures and say what you like, but the fact remains that the truth always come out.

We understand you also filed a statement with the BBB which doesn't match to anything you said on Rip OFF report.com. Do I have to release this statement on here? Again you are the liar here! You see your story keeps changing. I will defend my company and my obligation to my livelihood! You sir are in the wrong and you know this.

You also mentioned the STATE ATTORNEYS office, well Mr.ED if you new the LAW no LAWS were broken!! So the State Attorneys office has nothing to  do with you being at fault for not knowing what parts you wanted in your car!!! So stop the threats because that in itself is illegal!!!! Get the info first hand do research before you pull words out of a magic hat!

Also would like to ask please stop threatening to take me to "JAIL" nobody broke the law but you! Wheres the justice in that THIEF! Regardless of what I may have said to you sir, you threatened my business, my wife, my 15 month old son, and the deal we made. So therefore, if you went ahead with trespassing in my storage yard then I would have kept my promise to you. What right do you have to not pay for services rendered to your vehicle? That makes you worse then a person stealing from a department store!

In your statement to the BBB you mention I'm young, well yes sir I'm a young business owner does this mean that you are trying to take advantage of that? Because I'm a new business owner? I'm sure you wouldn't pull what you did with me with any other company! Once again think about all of this! Your in the wrong let your pride down and do whats right! You are intentionally ripping me off! I recall starting the conversation when you arrived to pickup your car and said "ED I'm a flexible guy and this car as you know has been driving us both crazy, I tried to help out the situation by applying more time to the job then what you were actually quoted but the clutch disc that you asked me to install is not compatible with the original pressure plate" and that's when you insisted you wanted your car without payment. Now does that sound about right? Does it look good at the fact that someone walks into a business and wants LABOR for free. And to add insult to injury your son that accompanied you didn't even defend you if you were so right about not having to pay me. If that was me I would be defending my dad if he's right, now if this all wasn't shady then grass grows on the moon! SPEECHLESS!

So in-conclusion here's what I gather from all this, you submit to me a certified letter written by yourself and state I have damaged your cars etc. You want to settle for an amount for two paint jobs and want me to submit moneys to you because you claim I damaged your cars yet you were there more then I was. You also stated that I never completed the job yet the engine you wanted installed is installed in the vehicle despite your lack of knowledge and not taking a "professionals" advice about the said clutch and pressure plate. You intended on "RIPPING ME OFF"! You inquired about why your car was locked behind a fence when you came to get it well its to protect myself from getting ripped off by someone like yourself. So that question has been answered! I would ask you think about the actions you took and how IMMORAL those were! You mentioned in a statement that I ran from police! YOU THREATENED MY WIFE AND SCARED MY BABY AWAKE!!!! I had to go calm my son and pregnant wife down, you sent her to the hospital, and she miscarried thanks to your threats and aggressive behavior! Well the police that was there when I released your vehicle to you, saw and knew you for what you truly are... A con-man. You in the wrong sir, nobody made me give you your car it was my right to keep due to lack of payment. I would also like to say since you claim to have so much money and you couldn't pay a $225.00 balance, you telling me and writing me that you can afford to pay a lawyer and not what you owe, further tells me that you are shady. Oh wait he might get ripped off to so watch out!

At this time if MR.EDDY Q feels hes in the right he knows exactly what he should do. Automotive Service Works LLC is prepared to stand behind the facts and the truth of this fiasco that you started. Facts are facts, they have never changed, unlike MR.EDDY Q's lies and machinations. There will be NO SETTLEMENT FOR ANY AMOUNT! MR.Eddy Q! You stole services and moneys.

So for those of you reading this please look us up on LINKEDIN.com as well as Thumbtack.com and look at our testimonials! We are #1 in service! We are about the people! But we aren't about the CON-ARTISTS like MR. ED here!

Lies, Lies, Nothing but lies. Everything he says is a Lie. Just watch out for this guy. He will not be able to lie in court, and now I hope and will do everything I can do to have him put in jail. I'm done with this piece of crap.

Im not sure if Ed has an issue remembering things or is that he's just lazy and doesnt care. Im confused with his statement above because if he wanted to pay me for said services then why didint he? Then he claims I damaged both of his cars?

First off why would you bring me a second car if I "damaged" the first one? Secondly if I remember asking you , Ed how did you fit this car on this narrow trailer, you then said oh it will fit but one side of the car has to go more to the right to fit it on. So in fact the car never fit on the trailor. You did ask me if the said damage to the driverside was done by me and if I recall what happened. I simply said the vehicle came in this way you unloaded this car if you didint go over the vehicle at drop off then thats not my responsability anything after that is accusations. Anybody could say he damaged this or that after the fact.

You bring me the second car and make mention that when I took the hood off of the car that I damaged the whole car? Neither one of these cars were no where near perfect condition. I think your reaching because your disappointed with the final outcome. Once again another accusation! We can go back and fourth and accuse each other all day long. If I damaged your cars why would you want the work completed from the begining? Makes no sense to me, bring one car then bring me another car for more "damage"? See these are all questions I ask here because I cant understand why you would accuse someone of damaging cars just to get what you want in the end. If "CON ARTIST" doesnt say it all I dont know what does!

I would also like to address that Automotive Service Works LLC is registered under sunbiz.org and has been since its opening. Also Automotive Service Works LLC pays Winter Park taxes under a FEDERAL & STATE TAX ID.  So no laws were broken as far as thats concerned. As far as registered through the Department of Motor Vehicles well unfourtunately what you dont know is since I am a professional ASE Certified Technician I am licensed to repair automobiles. The Department of Motor Vehicles paper work is in process, so at this time Automotive Service Works LLC did not break the law by no means.

Your vehicle was re-leased not because the police officer asked me to because the police couldint make me release the car, I willingly gave you the vehicle back because you seem to be a very aggresive person and I felt threatend as well by your actions and your words. Being very disrespectful to myself and my wife (office manager) on the first meeting to get your car. I didint have to re-lease anything to you and you could ask the officer that was there. The said vehicle there wasnt even registered no license plates or anything. So id say I did you a big favor because I could have very well kept the vehicle.

Nobody was put in danger by no means, Engine was installed the way it should have been and you were first witness to seeing that. Due to the simple fact you couldint understand that the Clutch Pressure plate, was not compatible by no means with the clutch you couldint understand why I needed to charge extra labor to remove transmission and make this right. LABOR is not FREE!!!

As I mentioned I am very flexible person and would have worked out something with you to make this right but you sir did not want to pay for the work that was completed, you wanted to just take your car and go. Regardless of the clutch pressure plate or not it wasnt my descion in the end you were in a rush and wanted your car. If I was so good with your first car why wouldint you allow me to do my job, kept hounding over my shoulder every time you came to my shop. Its like getting a home built do you not want the people working on it to put it together right and use there professional judgement as to whats going on with it? Dont you pay for the house when its complete? <<<EXAMPLE<<< It doesnt make sense work was done just pay for the service!

By no means am I in business to make peoples lives difficult! What I dont appreciate is if your such a "GOOD Person" you claim you are then why steal money and services from someone you so called "trusted". If the business relationship was so nice and Matt was a good guy the first time why not show him the same respect you did the first time? Its simple because you just felt because im some small shop that you can step on me and that I have no rights? My friend I grew up in this business professionally and I know I have rights! Since the age of 14 years old I have been working on cars and around this industry and people like you is what makes small business bad! I am a hard working individual that has a family to feed, but of course instead of communicating your concerns with the work performed you sir lost your handle and insisted on poking at me for a reaction.  I have customers that can attest to my fantastic work. For you to come in and try to make me look fraudulent should be illegal in itself.

Threatening myself and wife that day was the worse thing you could have ever done! Did you know my 15 month old son was in the car? You claim you were going to "steal" back your car? Pop the chain on my storage yard to get it back? Trespassing is against the law so basically I have rights to do exactly what I said I was going to do in the first place. Standing there and cursing my wife out and stating you were going to do this or that does not sit well when your doing "business"! You lost total respect for me & my business. Yes it may not have been professional but you wanted a reaction and you got it. Even the police officer that came there the first and second times was tired of your attitude and aggressive behavior. You sir have alot to learn about doing business and treating people the way you want to be treated.

Note: I have pictures how the vehicle was put on that trailor which shows that its doesnt fit at all on there. Also have photos of when the vehicle was in my shop with engine installed. Theres no lieing at the fact the work was completed, other then your concern with not wanting to pay for additional services.

 If you are keeping up with this, Here's a twist.

   Matthew J. lugo aka; Automotive Service Works might be going to jail for putting peoples lives in danger.
Just like practicing medicine without a license, or law without a license, you not only have to have a county occipital linence in Florida but you have to have a state permit to do repairs to automobles in Florida, and you must have insurance. It is worse because you are putting more peoples lives at risk.

  When I called on 9-14-11, matt dose not have a license in orange county, nor dose he have the state permit that gives him the right to do repairs in the state of florida, per the department of Agriculture. 

  If I would have known that he was not leagel I would have not used him. I could have had the guy down the street do a better job.

  I was told by the department of Agriculture that oversees repair shops that he had stolen my car and to go get it, when I did the police told him to release it.

  I do have my car back now but had to tow it and am suing him for the damages to both cars, the cost to finish the repairs, and I am working with the states attorneys' office to see about putting him in jail.

  I wish that this would have when't a different way and my car was running and he would have been payed for the work and you and i would not have known any of this and life would have gone on. But now I still have to get the work done to get the car running again and now have to have it repainted and go to the Attorneys and court to finish it. but the worst part is this was not a bad guy and I really liked him untill he said he was going to knock me out, I gess I will be doing the knocking out with the court system.

  I had made an offer to settal this and it's up to him now.

Consumer, I hope you meant that the customer was the shaddy one in this case. I stated all the facts to the problem at hand. Its obvious I tryed doing the right thing communicating with the customer on this. As far as using customers parts etc, its solely his responsability there was no error in installation or that transmission would have been taken out. Customer refused various suggestions stating that he new more then myself the professional.

*Flywheel Needed resurfaced (customer declined)
*Clutch was Replaced Only
*He provided no info on Pressure Plate and was told to move forward with assembly

I will remind anyone reading this, customer was in a big rush despite his whole take your time story. At times customer would come into shop and watch over my shoulder as I worked and was trying to give me tips on how to perform the job. In my head I asked my self this man should have done this himself since he knows so much. Sad parts of it all was that customer didint know what an EGR valve was and what made his car or not but he had nerve to tell me what to do.

Mr. ED I run my business not you and that something you need to learn. Someones providing a service to you communicate with them and understand whats going on before you jump the gun. Get educated you state that you are a "GOOD Mechanic" well learn the business before speaking out.

The only solution to this is to pay what is owed at this point if not leaves me no choice but to hold the vehicle and is something we would rather not do. Customer refused to pay the additional labor to remove transmission and thats not our fault.

 I have been advised on what to do, and have sent a letter to Automotive Service Works and Matthew J. Lugo what my intentions are.
 More then half of what Matt says is not true. And I have never ripped off anyone in my life. And I would have taken very good care of Matt if the work would have gotten done, I have the money to pay for a good job.
 Ask him about the first job. I called Matt off craigslist about a transmission for my 93 3000gt that he was saleing for $250, and the way he recevied the call, I asked if he did that kind of work and he gave me a total price of $350. I said that was low, I did not know that Mat had just started his shop until today when he wrote his rebuttal, but I offered him $450 if he could have it done in ten days and ended up giving him $500. He did a very good job for me the first time, and that he and I can't lie about. 
  I thank matt is a good young man and I wish that I would have gotten the truck that I was looking at and this would not have happened, It just seamed that this was not going good for Matt and I felt bad for him, but we were to far into it and he seemed as if he was almost done. I do have to say that it is a pain in the butt to have to go through all of this and the headaches too.
 Just thank about what Matt is telling you and you can almost see that most of it is not true, he is scrambling to try to look good and it is not working. Matt still has time to fix this, just call and do what is right.
 My next step is the FTC that can look into all aspect of his business.
 I like to restore sports cars and am handicapped and can't bend over, so I need help under the hood.

I'm surprised the shop even agreed to use customer supplied parts, always a potential problem there. Also, to the OP, what is "Shotty work?"   Did they shoot holes in the car(s)?  I guess that would make most people mad.  ;)

Automotive Service Works LLC has been doing straight honest business in Winter Park FL for sometime now. We offer many services at affordable rates based on quality. Our main concern is that every customer is to be happy and satisfied with there service.

To start off we would like to first mention that ED was one of our original customers when we first opened up in Winter Park. Worked on one of his cars before with no problems. Performed a Transmission swap from one car into another. Ed was considered a valued customer. About three weeks ago I was given a call from Ed stating that he needed an engine swap from one car to another. I mentioned to him my first price for the work requested and then we negotiated on a price we both saw fit. $525.00 one engine removal one engine swap.

After agreeing to said price I did mention that a 50% deposit was required when vehicle was dropped off for first engine removal. Customer agreed! I recall a 1992 Mitsubishi 3000GT was dropped off from ED on an open car trailer that was way to small for the car to begin with, then also noticed that the front under engine shield was also bent back. Ed & his son were in a huge rush that day dropped the vehicle off and never dropped off a deposit nor looked the vehicle over. I did mention to Ed it would take sometime to complete the job at hand but it would get done in a timely fashion. About 1 week passed and our shop was then swamped with walkin's etc. Spoke with Ed and was told that he waited much to long with no understanding and he wanted to pick up his vehicle because he no longer wanted to get the car worked on. We then spoke once more and made the agreement that the vehicle should be next one in the shop to be worked on. I agreed and immediately started working on the car and removed the engine from the vehicle for engine swap.

Two days later Ed then called me to pickup the remainder of the parts that I didint need for the car and wanted to also drop off and pickup the other vehicle. Due to his schedule he wasnt able to make that happen and I then told him it was fine to drop me the other car so I can snatch the engine out of that one to put into the other car. The second car dropped off was a 1994 model a little newer then the previous model. Lots of engine components were different from model year to model year. Customer then dropped off the second vehicle with no exterior inspection and dropped off a deposit for the work to be performed on the second and final vehicle for complete engine swap.

Customer noted that Manual Transmission clutch may need to be replaced and if pressure plate needed to be replaced to please replace it with a clutch kit he would provide. In the midst of installing the new clutch plate performed a complete inspection of clutch pressure plate and flywheel. I then told customer that a resurface of flywheel was reccomended and clutch disc needed to be replaced. He declined everything but the pressure plate. He then said oh this is a carbon fiber disc why did you replace it, although that carbon fiber disc was some what warn out he questioned it. I then said you requested that the disc be replaced so we replaced it. He then asked about the clutch pressure plate that was taken out of the other bell housing and swaped into the new motor, I then stated that the pressure plate looked in good shape so no issues found. We then proceeded to put manual transmission onto new engine and re-install. Multiple issues occured during this process due to model year difference in which Ed had no knowledge of.

Some vehicle concerns that needed to be addressed before completion of the following:
*Axle Shaft on Driverside Needed Replacement (CUSTOMER WAS MADE AWARE OF)
*Outter Tie Rod Ends Needed Replacement (CUSTOMER WAS MADE AWARE OF)
*Exhaust Lower Pipe & Rear Manifold EGR (CUSTOMER WAS MADE AWARE OF)
*Intake Manifold Replacement for EGR Valve Install (CUSTOMER WAS MADE AWARE OF)

All the issues above customer was fully made aware of during install process. Customer refused to purchase new driver side axle and was very doughtful about my reccomendations on EGR system and exhaust manifold swap. Took alot more time due to customers in-ability to listen to a professionals facts about the problems at hand.

*NOTE* AutomotiveServiceWorks had no knowledge at all that said clutch disc that was provided was not compatible with the said clutch pressure plate.

Re-installed engine and made customer aware of all the issues he may have due to compatibility issues from Model years. We then proceeded to start engine and make any final adjustments. Bleed complete Hydraulic clutch system, steering,Oils, & cooling system.

After getting vehicle running when trying to apply clutch would not disengage. Tryed several bleed methods and found that non-disenage was not due to bleeding or air but in fact clutch disc pressure plate was not compatible with clutch disc provided.

Proceeded to call customer and make him aware that if anymore time needed to be spent on vehicle to remove Transmission that a charge would incur for labor cost. Customer then said he would not pay for that and that he would like to pickup his vehicle. I then said sure come get your vehicle so you understand vehicle would not go into gear due to the fact that clutch pressure plate is not compatible with said clutch disc.

Customer then said I will be down to pick the vehicle up, I intern said no problem. Customer arrives and asks about said parts he left behind with no problems did I give him what was his at that point. I then said there is a $225.00 balance on the vehicle. He then said he refuses to pay for the vehicle and says that job was not completed when he very well was made aware that in order to remove the transmission once again there would be a labor charge. (THIS IS A BUSINESS NOT A CHARITY) im sure if this was a huge corporation non of this would have happened. He then proceeded to say he would take his car out of my private storage lot and break in and take what was his.

We then got into a verbal altercation of words back and forth and was told that he would sue me and take everything I have. And that if I didint give him his car he would break into my lot. I then said to him he needs to pay whats due to get his car or else. He then proceeded at me in a aggressive manner stating that if I didint I would have something coming to me etc. I then proceeded on call the authoritys and making them aware that he was threatening to break into my lot and take a car that he didint pay for.

Now to all those that see this first off nobody is going to perform all the work we performed and just hand over a car not payed on for labor. Customer was made aware of all the issues and agreed to pick up the vehicle and was aware of the balance due. There was no reason for this person to come out and threaten myself or Automotive Service Works LLC.

We are professionals with over 15+ Years of automotive experience under our belts and have seen this time and time again. The tactics of Mr. Ed are immature and we would have gladly settled this if he would have payed what was due. He claims that we ran from a "scene"? What "scene"? You didint want to pay you dont get your car back simple as that! No money no honey!! Do you go to your doctor and get work done but because you felt that the splint wasnt put on right you dont pay? Real honest people?

The authoritys even made Mr. Ed aware that if he didint pay for the work then he wasnt entitled to his vehicle. He then called and stated he wanted to pay after we left, and when we returned he then stated he felt threatend. Of course you would feel that way, honestly shouldint have threatend anyone for your belongings especially if you were in the wrong.

Mr. Ed had a chance to pay for his vehicle and do what ever it is he needed, I even told him I was flexible and would try to help it out anyway I could but he didint want to hear anything. Mr. Ed labor isnt free no matter where you go and I have a feeling that this isnt the first time you pull this. I will say this you can take which ever path it is you like. We valued you as a customer made the extra reach and put lots more time then what the job was worth to keep you as a customer but that understanding was never there.

The offer is still open, if you would like to pay the balance on your vehicle that would be great plus storage fee's. You claim we damaged your cars just to get a discounted price from us which was never given because we stated we know nothing of damage and there would be no way we would have damaged your vehicle. Leaving your vehicle out front of our shop is not our responsability. How do we know it wasnt you that damaged it? How do we know that anyone at all damaged it? So making false accusations isnt right and you know this.

In conclusion trying to destroy my character is illegal and is called "defimation of character". So please stop breaking the law it isnt helping you out here. We would like to make this good but if need be will see you in court with no problem. Seems you have all this money to sue but not pay balances. *PAY YOUR DEBT* STOP WHINENING ABOUT IT & COME CORRECT*

*Balance due on vehicle was $225.00
*$25.00 a Day Storage Fee's will apply

If you would like to make good on this please present payment of full amount due plus storage fees from 9/10/11 till whatever day you choose to pick up vehicle.