Complaint Review: Autopartsgiant.com, Thepartsstore.com, Gofastautoparts.com, E-mart - Bellflower California
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- Author Confirmed
- Autopartsgiant.com, Thepartsstore.com, Gofastautoparts.com, E-mart 16429 Lakewood Blvd Bellflower, California U.S.A.
- Phone: 877-654-4268
- Web:
- Category: Auto Parts
Autopartsgiant.com, Thepartsstore.com, Gofastautoparts.com, E-mart deceptive policies, dishonest personnel. Bellflower California
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After placing an order on 4/23/2007 and paying an extra $66.00 for 2-5 buisiness day delivery (UPS 2nd day air) I called on 5/3/2007 to find out the status of my order and was told the parts had shipped that morning, but they did not have a tracking number yet. I called back on on 5/7/2007 and spoke with Art from AutoPartsGiant and found out that the parts have not even been shipped yet. He stated that if I did not pay extra for expidited service the processing time was 3-6 buisiness days. I stated it has already been 10 buisiness days and the 3-6 buisiness day policy is not listed on the website, it only says delivery in 2-5 buisiness days.
I then informed Art I want to cancel my order. Art stated that all he can do is put in the request to cancell the ordrer. After getting this information I filed a report with the Better Business Bureau also on the 7th. The report was delivered to Autopartsgiant on 5/9/2007. On 5/10/2007 Autopartsgiant.com responded to BBB that the funds would be refunded as soon as the order was cancelled, then rushed out and shipped the parts at 6:56 PM on the 10th (UPS closes at 7:00PM.) This is 3 days after I told them to cancel the order and 13 buisiness days after I paid for 2-5 day delivery! I recieved an e-mail from theautopartsstore.com on 5/11/2007 with a different invoice number, and this is how I found out they are doing business under another name to avoid the F rating they have from the BBB under theautopartsstore.com.
Now I have to wait and see if I am even going to get the right parts. Due to the deceptive practices I am finding out about this company I have filed a complaint with the Federal Trade Commission for them to investigate this firm. If you have been ripped off by this company, I suggest you file with them as well. With this company doing interstate business over the internet, the FTC has jurisdiction over this.
Kelly
Virginia Beach, Virginia
U.S.A.
This report was posted on Ripoff Report on 05/11/2007 02:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/autopartsgiantcom-thepartsstorecom-gofastautopartscom-e-mart/bellflower-california-90706/autopartsgiantcom-thepartsstorecom-gofastautopartscom-e-mart-deceptive-policies-dis-248291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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