AutoVantage road side service Left out in below zero conditions and tow truck never showed. Nationwide

This event took place 1/6/15. This is a copy of the letter I sent AutoVantage.

I requested assistance on the above date. My first request was made shortly after 3am CST. The person arrived 50 mins later. He was equipped with a pick up truck and a set of jumper cables. He was not able to help start the vehicle. He seemed to have very little experience and he was not properly equipped. A second request for service was made. This time a tow truck was to be sent and either help with starting the car or tow it to the dealer in Coon Rapids MN. I was told at 5:30am the truck would arrive in 60 to 90 minutes. The truck never arrived. At 8:30am a local auto parts dealer opened and the employees of that shop helped me resolve my situation. You left me out in below zero conditions and never called back to check on my progress. If it had been my wife, she would not have been able to resolve the issue on her own. You advertise low prices, but you get nothing in the way of service. I will be going back to AAA. They cost more, but the deliver on their promises. I want my membership cancelled and my payment for that membership refunded. I will be giving my review of your services or lack there of, on any and all review sites I can access.

1/10/15

I received notice of cancelation, but nothing about my refund. I have also not receive any phone calls or an apology.