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Ripoff Report | AVA Direct; Avadirect.com; Review - Twinsburg, Ohio
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Report: #330253

Complaint Review: AVA Direct; Avadirect.com; Freedom USA, Inc. - Twinsburg Ohio

  • Submitted:
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  • Reported By: Erie Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • AVA Direct; Avadirect.com; Freedom USA, Inc. 1750 Highland Rd., Suite #4 Twinsburg, Ohio U.S.A.

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I specifically picked AVA Direct because of all the steller reviews on ResellerRatings.com, but not only was that a big mistake but I'm HIGHLY suspicious that there isn't some sort of incestuous relationship going on between them. Almost every review on ResellerRating for AVA Direct is positively glowing, and my 1 negative review gets pulled for "review" and then disapears, even though it's supposed to appear 48 hrs later, meanwhile 12 glowing reviews pop up that were written long after mine.
Well, it's been over a week, no review...

I payed $4200.00(more than my last 3 cars cost!) for a buggy, malfunctioning, slow piece of garbage, and was talked into settling for choices I did not want by high level employees that are nothing more than fast talking con men. When you're buying your big bucks notebook, everything's peaches and cream and anything's possible. Once they have your money however, 'this' isn't possible and 'that' isn't compatible and they never implied that, etc, etc.

I actually pulled over $4000.00 back from AlienWare because the company seemed so shady and had terrible reviews and sent it to AVA' instead based on their too good to be true reputation.

I had been calling the company to ask questions and figure out the best system I could afford and was having terrible luck getting through to there tech rep "Chris". He never answers the phone no matter what time you call and always calls you back at the worst times when your in the middle of work, obviously at HIS convenience. Yet the sales peaple always say he's the one to answer your questions.

So finally after several weeks of this I asked if there was anyone else I could speak to and was transferred to "Misha", the head sales rep. In what was problably an omen I now see, upon telling Misha that at this time I did not want to give personal information about myself over the phone as I did with Alienware and repeat a mistake that resulted in harassing high pressure sales tactics phone calls, he immediately got snotty and said," well, your the one who had to speak with someone right now !".

So, in a twist of fate, Misha ends up taking my order personally and proceeds to advise me on the best choices for what I'm hoping is a screaming state of the art notebook.
I have to fight with him the whole time to get the latest components that Alienware, Sager and ExtremeNotebooks all include in the same model Clevo notebook because AVA is so far behind the curve.
That was a "joy" in itself and a source of constant aggravation and endless phone calls. I actually had to inform HIM of the latest wireless, graphics and WiFi cards on the market and listen to him tell me they aren't for this notebook or aren't yet on the open market when the other notebook manufacturers all had them. He would get smart or snotty with me and then eventually admitted that AVA purchases all their components on Ebay or similar places in bulk and can "only get what they can get"... He finally agreed to check on the current availability of some of the components I wanted. Then 1 or 2 weeks later I would see them offered as choices on the AVA site. Funny...

So finally after all this nonsense the big day comes and I call to finalize my order. Misha advises me on no uncertain terms that the purchase of a faster 2.8mhz or so processor is a waste of money for too little of a speed increase and that the 2.4 "stepping" processor is the way to go, because they can just overclock it and it will be faster than the more expensive one. I ask if he's positive it can be done- he says sure, they do this all the time. I ask will it void the warranty- he says no, they have professionals who do this, there's nothing to worry about. So I think wow, what a great guy, this is gona be a scream'n notebook, and I saved a couple bucks.

When it came to the operating system I repeatedly told him I didn't want Vista, but he AND tech rep Chris assured me I had no choice, the notebook I picked wouldn't work with XP or anything else, even though many other OS's were offered as choices. So against my wishes Vista it was.
I also pick a 7in1 Iomega card reader because this "state of the art" notebook only has a 4in1 reader.
I also am told by Misha this "top of the line notebook" has an EXTERNAL volume control...
I also pick the super expensive dual SLI graphics cards...

I print out my order, put a personal hand written note with it detailing Misha's promises of overclocked processors and say if my notebook can't be overclocked for any reason to call me immediatley, in plain English.

I also waited over 2 months to recieve my purchase.

Every once in awhile I'd get nervous about Misha's shakey promises on my notebook choices and call to check up on things and he'd immedietly poo-poo my concerns and assure me they were doing everything they could to expidite my order, and I'd say no, that's not why I'm calling. I don't care how long it takes, just as long as I get what I paid for and it's done right.

I mean we're talking over 4 thousand dollars for God's sake. He'd assure me everything was just peachy every time.
He also assured me, at zero hour, that my system wouldn't be overclocked, he never said it could, I picked the processor I did based on cost, not overclocking, and overclocking usually costs a $100.00's extra anyway.

Ain't that something.

So, what'd I get for $4200.00 friggin dollars, my life savings.

A malfunctioning, buggy, slow piece of *#^&@% that didn't even have the latest drivers, sure as hell ain't overclocked, is as slow as a Pentium III, glitches and stalls on 7 year old video games, crashes in the first 24 hours, doesn't have an external volume button, has pop-up boxes that refuse to go away, won't let me install or run anything because I'm not "Administrator" and has the WORST OPERATING SYSTEM ON THE FACE OF THE EARTH, Vista.
And get this, the Iomega 7in1 card reader, isn't even compatible !
Which it says on the Iomega website. NO ONE EVEN BOTHERED TO CHECK !
It's useless !

Where in God's name did they get all these wonderfully happy customers !?!?

I'm ready to frigg'in snap.

Smithyt
Erie, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 05/02/2008 09:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ava-direct-avadirectcom-freedom-usa-inc/twinsburg-ohio-44087/ava-direct-avadirectcom-freedom-usa-inc-bait-and-switch-too-good-to-be-true-flim-fla-330253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 Consumer Comment

This can't be the same AVA....

AUTHOR: nezrael - (United States of America)

POSTED: Friday, April 02, 2010
((I mention my occupation and services provided not to promote myself, but to state my qualifications for commenting on another party's transaction:))
Hi, my name is _____ ______ and I'm a private I.T. Consultant and Systems Administrator on the southern Oregon coast.  I have been working with PCs and PC-related troubleshooting for over 15 years in the professional sense (been a tech-junkie my whole life).  I perform a very wide spectrum of services and solutions, from mobile device connectivity and home theater related projects to safe computing workshops and new system builds.  I have purchased (and returned) equipment/parts from well over 20 distributors/retailers, both online and in-store.  

Not ONE organization, person, or corporation I've had dealings with has been so openly verbal with me from square one.  Before the order begins processing there's an AVA Representative, not a machine / script, both e-mailing me and calling to confirm that I did in fact just place an order.  When the purchase was a new netbook, before HP and the rest made their own proprietary netbooks, they even contacted me days later to confirm I intentionally withheld the Optical Drive, as my client insisted it was unnecessary for them.

Any questions I ever had about my orders or order status were answered within 48 hours on their website.  If I was unable to access/use the website at the time and I contacted the AVA Rep. via the number provided on my order receipt, my calls were returned within the hour.

I'm not implying in any way that SmithyT is fabricating anything, but my rational sense of logic is telling me this post should be retracted.  SmithyT, from within the United States, ordered a product from a U.S.-based manufacturing company.  Please don't forget, this is free-market capitalism; in short that means that if you don't like it, go somewhere else.  If no physical or serious mental anguish was experienced as a result of the company's product, you're ONLY power in the situation is to not support said company any longer (by support, I mean patronizing their services/buying their products).

All professionalism aside, SmithyT:
By the second paragraph of your first posting regarding this order I sensed a distinctly vindictive nature to your writings.  By mocking the fact that your review was pulled for review, you insinuate that you would let any anonymous user post the type of fictionally illegitimate things you're accusing of RipoffReport of posting on behalf of AVA Direct.  Given the notion that you're upset because you feel deceived by others' positive reviews of the company, it makes absolutely no sense that you'd mock (and by mock I simply mean the flagrant use of inappropriately quoted nouns) the part of the system involved with quality control of company reviews....

You just aren't painting a clear enough picture of the process and which part you're upset about.  I'd hate to see a company like AVA Direct with whom I've conducted countless orders/transactions complete from start to post arrival lose one cent of business (thereby revenue/profit) due to an inarticulate and questionably accurate review.

Don't forget, this isn't Europe.  We don't have false-advertising laws and we sure as heck don't have adequate consumer protection laws; and nor should we.

Thanks to anyone who took the time to take in my two cents here;
Sincerely yours,

One sad I.T. Consultant
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#5 General Comment

Same man, 1 year later - Misha still laughing all the wat to the bank

AUTHOR: Mike s. - (U.S.A.)

POSTED: Saturday, February 06, 2010

It's now a year later and I've spent close to a thousand dollars trying to drag AVA Direct and Misha Troshin to court umpteen times. They've stalled, stammered and filed a ton of frivolous non-sense in court and continue to drag this out in a criminal attempt to wear me down and exhaust my money in the hopes that I will finally just give up.
FAT CHANCE.
These scumbags need to spend some time behind bars.
They actually hired a corporate attorney to battle me and have already had a judgment levied against them in District Court for $3500.00, barely 3/4 of the money they stole from me, which of course they have refused to pay.
Misha Troshin continues to troll the internet at all times counteracting any and all negative press and attacking me any place he finds a post or review of mine. He has a treasure trove of online personalities and email addresses he rolls out to post continuous fake positive reviews and refute anything I post.
It makes me sick to see he has personally started a new internet scam company himself called MGEPConline.com to continue to ripoff and defraud people all across the country.
It makes me even sicker that he and his cronies can come to America and manipulate my own system against me and steal from Americans and NO ONE in the system cares or will do a d**n thing. His boss, Alex, showed up at District Court in a BRAND NEW Dodge Charger complete with custom license plates to thumb his nose at me and lie through his teeth for his buddy Misha.
These people are scumbags.
I will not quit until they are out of business and out of this country or behind bars.
Here me MIsha ?

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#4 Author of original report

You've got to be kidding me .

AUTHOR: Smithyt - (U.S.A.)

POSTED: Thursday, July 31, 2008

ALL UPPER CASE TYPING IS MINE(SMITHY_T)

"AVADirect responds to SmityT's allegations."

"SmithyT purchased a Clevo 901C notebook in Feb 2008. Due to later release of SLI graphics technology for this notebook we asked if the customer wanted to wait for several weeks which he agreed on and processed this order, finally shipping it out in early April."

THIS IS ABOUT AS CLOSE TO THE TRUTH AS MISHA GETS IN THIS FAIRY TALE.

"First we heard from this customer is in about a month regarding random crashes and slow Vista related performance"

IT WASN'T VISTA, IT WAS THE LAPTOP FULL OF REFURBISHED/USED COMPONENTS.

"so we issued an RMA# instructing to ship it back to us for service."

THEY DIDN'T ISSUE THE RMA# TILL I WAS READY TO SNAP BECAUSE TECH REP CHRIS KEPT EMAILING(SINCE HE'S NEVER AVAILABLE BY PHONE) ME LAME EXCUSES AND STOPGAP NONSENSE TRYING TO COVER-UP THEY FACT THAT THE LAPTOP WAS A PIECE OF JUNK AND HE DIDN'T KNOW WHAT TO DO ABOUT IT.

"Once in service the notebook was inspected, it turned out that one the hard drives went bad and because this customer expressed a great deal of disappointment"

AFTER THE EMAILS WITH TECH SUPPORT I EXPRESSED NOTHING TO ANYONE, I POSTED A POOR REVIEW ON ANOTHER SITE AND MISHA FOUND IT BECAUSE APPARENTLY HE SPENDS A LARGE AMOUNT OF TIME SCANNING THE NET DOING DAMAGE CONTROL.

"with his purchase we gave him several free upgrades all by our own initiative:"

MISHA REFUSED TO CONTINUE LOOKING AT THE LAPTOP OR TO HONOR THE WARRANTY UNTIL I TOOK DOWN THE POOR REVIEW ON THE OTHER SITE. THERE WAS NO "FREE UPGRADES" ONLY BLACKMAIL AND THREATS IF I DIDN'T DO WHAT HE WANTED.

"1. Two hard drive upgrades from 160Gb 7200RPM to 200Gb 7200RPM
2. CPU upgrade from Q6600 to Q6700
3. Free games -
(GAMES THEY STEAL FROM CUSTOMERS COMPONENTS THEY INSTLL IN COMPUTERS INSTESD OF SENDING THE FREE GSMED TO THE CUSTOMERS LIKE THEY'RE SUPPOSED TO.)
4. Covered $53 in original shipping charges"

"Of course all backed by our outstanding support"

THREATS AND BLACKMAIL, THAT'S REALLY STINKY SUPPORT.
ESPECIALLY FOR $4200.00 SOME DOLLARS...

"with related and unrelated questions."
"We have done all this out of the desire to help and satisfy this customer expecting a great feedback"

I BET HE WAS, WHAT A SWELL GUY.
GOOD FEEDBACK OR ELSE.

"after all of these upgrades only to find out that this customer keeps bashing us even more,"

WHEN I OPENED UP THE LAPTOP TO FIND NICE GUY MISHA SENT IT BACK WITH NOT ONLY THE 160MB DRIVES STILL IN IT, NOT THE 200MB HE PROMISED PER HIS BLACKMAIL, BUT ON TOP OF THAT THEY CLEARLY SAY REFURBISHED/REPAIRED, I PAID FOR NEW PARTS, NOT USED JUNK THEY BUY EN-MASS OFF EBAY.
AND NO "GAMES" EITHER.
I DECIDED IT WAS TIME I LET THE CAT OUT OF THE BAG.


"leaving vulgar voicemails,"

I HAVEN'T CALLED THEM SINCE NOR DO I PLAN TO DESPITE THERE CONSTANT HARASSING EMAILS AND NOW SLANDEROUS NET POSTINGS.

"sending email threats "

I TOLD THEM TO STOP THREATENING ME AND NOT TO MAKE A MONKEY OUT OF ME OR ELSE.

"and ignoring our requests to call us"

EVERYTIME I'VE CALLED I'VE BEEN THREATENED, I WILL NEVER CALL THOSE CRIMINALS AGAIN.

"to discuss this situation simply to find out why this customer is so mislead or perhaps confused."

YEA, I'M MISLEAD AND CONFUSED ALRIGHT. WHY IN GOD'S NAME I TRUSTED YOU PEOPLE AND SENT YOU MY HARD EARNED MONEY I'LL NEVER KNOW AND REGRET TILL THE DAY I DIE.

"At this point we were forced to alert local authorities regarding email threats and 4am profane voicemails"

THEY DID INDEED ALERT LOCAL AUTHORITIES, RIGHT AFTER I FIGURED OUT THE SCAM THEY PULLED, AND SEND THE COPS TO MY MOTHERS HOUSE TO SCARE HER INTO SCARING ME SO THEIR LITTLE SCAM WOULDN'T SEE THE LIGHT OF DAY.
NICE TRY SICKOS.

"and we are still waiting for a normal callback to discuss this customer's situation but instead we only see this campaign to make us look bad when in fact we are an excellent company with countless great reviews"

THEY ARE MANUFACTURING GOBS OF PHONY REVIEWS ON RESELLERRATINGS TO BOOST BUSINESS WHICH IS HOW THEY GOT ME.

"from both customers and industry."

PLEASE.

"Dear Anthony, for 3rd time, if you read this, please call me ASAP!"

IF I'M SUCH A CONFUSED, MISLEAD THREATENING SCUMBAG, WHY ARE YOU SO DESPERATE FOR ME TO CALL YOU ?
AVA DIRECT IS A COMPANY RUN BY RUSSIAN MOBSTERS.
DON'T LET THEM PUT YOU THROUGH THIS TOO.
THEY RECENTLY TOLD THE AKRON BBB TO GO FLY A KITE.
NOW THE PA ATTORNEY GENERALS OFFICE OF CONSUMER AFFAIRS IS LOOKING INTO IT.

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#3 UPDATE Employee

AVADirect responds to SmityT's allegations.

AUTHOR: Avadirect - (U.S.A.)

POSTED: Monday, July 14, 2008

SmithyT purchased a Clevo 901C notebook in Feb 2008. Due to later release of SLI graphics technology for this notebook we asked if the customer wanted to wait for several weeks which he agreed on and processed this order, finally shipping it out in early April.

First we heard from this customer is in about a month regarding random crashes and slow Vista related performance so we issued an RMA# instructing to ship it back to us for service. Once in service the notebook was inspected, it turned out that one the hard drives went bad and because this customer expressed a great deal of disappointment with his purchase we gave him several free upgrades all by our own initiative:

1. Two hard drive upgrades from 160Gb 7200RPM to 200Gb 7200RPM

2. CPU upgrade from Q6600 to Q6700

3. Free games

4. Covered $53 in original shipping charges

Of course all backed by our outstanding support with related and unrelated questions.

We have done all this out of the desire to help and satisfy this customer expecting a great feedback after all of these upgrades only to find out that this customer keeps bashing us even more, leaving vulgar voicemails, sending email threats and ignoring our requests to call us to discuss this situation simply to find out why this customer is so mislead or perhaps confused.

At this point we were forced to alert local authorities regarding email threats and 4am profane voicemails and we are still waiting for a normal callback to discuss this customer's situation but instead we only see this campaign to make us look bad when in fact we are an excellent company with countless great reviews from both customers and industry.

Dear Anthony, for 3rd time, if you read this, please call me ASAP!

Regards,
Misha Troshin
Sales Manager, CEO
888.363.1051 direct
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#2 Author of original report

Misha Troshin from AVA Direct sure showed me who was boss-

AUTHOR: Smithyt - (U.S.A.)

POSTED: Thursday, June 19, 2008

I'm so frigg'n angry I'm shaking right now...............

After submitting my review of AVA Direct and the crappy way I was treated on
this(Resellerratings.com) website I was immediately besieged by emails to
contact head sales CEO Misha of AVA Direct.

Upon calling him he proceeded to inform me of how upset and concerned he was
over my experience in ordering from AVA Direct and how I had ruined they're
near perfect "score" on Resellerratings.

He kept repeating how this was just "business" and how he/they were prepared to
do anything to make things right.
He said they were already getting calls asking questions about my review and
it was upsetting business.

I was told he had decided to upgrade my 2 hard drives from 160MB to 200MB
and that anything else I wanted just to let him know. Anything at all.
At first Misha kept beating around the bush saying things like my
review only told one side of the story(who else's it was supposed to tell
I'm not sure) and that it was hard to show their customers "love" if we
didn't "cooperate"....

Then he added 2 "computer games" to sweet'n the pot.

It became very clear that not only did Misha want the review changed
but he wanted it to "go away", and go away NOW, which he made clear as the conversation
degenerated from him promising me "anything" to threatening to "make things
difficult" for me, as in they could put the screws to me and only give me a
certain percentage of my money back, ie. steal any chance of me getting a
full refund, or just do the bare minimum necessary to correct the problems
with the overpriced broken notebook, ie. leave it screwed up, and on and on the threats went.
And later after I caved in and boxed it up and shipped it back he threatened me again,
telling me that because I ordered with Postal Money Orders, he could just
make my money "disappear" and now that they had the computer back there wouldn't
be much I could do about it...

After a certain point the threats never ended as Misha grew bolder and
bolder. I finally emailed him and said if he didn't quit threatening me I
was gona take a ride to AVA and we were gona have a "talk".

And get this, thier tech rep Chris makes me email my Window's Vista security code to him while they had the notebook. It's problably on every hacker warez site on the net by now....

I asked Lara from Resellerratings if they were connected to AVA
Direct because of the suspiciously perfect ratings they have, but was never
sure if she was fed up with me changing my review every 5 minutes depending
on Misha's threats or mabey they were in cohoots.
I put the poor woman through it.

Well, I did what he wanted, took down my review and told Misha I wanted the
upgraded hard drives, the next fastest processor and the RIGHT WiFI card,
since they didn't get that right the first time and I didn't catch it till later.(he refused to extend my warrenty.)

Guess what, after all that living hell Misha put me through, the threats, the 2 months of lost productivity, NOW 3, sacrificing my ethics, lost money, lost time, I DO WHAT HE WANTS, then
I get my computer back and it has THE SAME FRIGGIN HARD DRIVES IN IT, THE
EXACT SAME d**n ONES, THE WIFI CARD SAYS IT'S STILL THE SAME...........
And who knows if they're even both working since he said 1 of the last ones
were broke.

And I'm not sure how the hell to check on the processor cause the computer
won't cough up any info on it but I bet that's the same d**n one too.

ALL THEY APPEAR TO HAVE DONE IS TO PUT A BUNCH OF NEW STICKERS ON THE STUPID THING !!!!!!!!!!
Oh yea, and no games either or updated driver CD to go with the same crappy $4200.00 paperweight...........

So, I'm sure Misha thinks I'm a real rube and he's laughing all the way to
the bank........

Real funny.

Real stinking funny.
I ain't laughing.

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#1 Author of original report

Misha Troshin from AVA Direct sure showed me who was boss-

AUTHOR: Smithyt - (U.S.A.)

POSTED: Tuesday, June 17, 2008

I'm so frigging angry I'm shaking right now....

After submitting my review of AVA Direct and the crappy way I was treated on the Resellerratings.com website I was immediately besieged by emails to contact head sales CEO Misha Troshin.

Upon calling him he proceeded to inform me of how upset and concerned he was over my experience in ordering from AVA Direct and how I had ruined they're near perfect "score" on Resellerratings.

He kept saying how this was just "business" and how he/they were prepared to do anything to make things right.

He said they were already getting calls asking questions about my review and it was upsetting business.

I was told he had decided to upgrade my 2 hard drives from 160MB to 200MB and that anything else I wanted just to let him know.

At first Mr. Troshin kept beating around the bush saying things like my review only told one side of the story(who else's it was supposed to tell I'm not sure) and that it was hard to show their customers "love" if we didn't "cooperate"... Then he offered 2 "computer games" to sweeten the pot.

It became very clear that not only did Mr. Troshin want the review changed but he wanted it to "go away"; which he made clear as the conversation degenerated from him promising me "anything" to threatening to "make things difficult" for me, as in they could put the screws to me and only give me a certain percentage of my money back, ie. steal any chance of me getting a full refund, or just do the bare minimum necessary to correct the problems with the overpriced broken notebook, ie. leave it screwed up.

And later after I boxed it up and shipped it back he threatened me again, telling me that because I ordered with Postal Money Orders, he could just make my money "disappear" and now that they had the computer there wouldn't be much I could do about it...
After a certain point the threats never ended as Misha grew bolder and bolder. I finally emailed him and said if he didn't quit threatening me I was gona take a ride to AVA and we were gona have a "talk".

I tried to ask a "Lara" from Resellerratings if they were connected to AVA Direct because of the suspiciously perfect ratings they have, but was never sure if "she"was fed up with me changing my review every 5 minutes depending on Misha's threats or if they are in cahoots together.....
Well, I took down my review like Misha wanted and told him I wanted the upgraded hard drives, the next fastest processor and the RIGHT WiFI card, since they didn't get that right either and I didn't catch it till later.

Guess what, after that living hell Misha put me through, I do what he wants, I get my computer back and it has THE SAME FRIGGIN HARD DRIVES IN IT, THE EXACT SAME d**n ONES...
And who knows if they're even both working since he said 1 of the last ones were broke.

And I'm not sure how the hell to check on the processor cause the computer won't cough up any info on it but I bet that's the same d**n one too.

Oh yea, and no games either or updated driver CD to go with the same crappy $4200.00 paperweight...........

So, I'm sure Misha thinks I'm a real rube and he's laughing all the way to the bank........

Real funny.

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