Complaint Review: AvasFlowers.net - Newark Delaware
- AvasFlowers.net 200 Continental Drive. Suite 401 Newark, Delaware United States
- Phone: (855) 543-6712. (877) 63
- Web: www.AvasFlowers.net
- Category: Not receiving Products ordered
AvasFlowers.net AvasFlowers.com Avas Flowers Did Not Deliver Flowers as Purchased for Funeral Service Newark Delaware
*Author of original report: Update to Original Report Jan. 2, 2021
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Placed order with Avas Flowers via phone for delivery 12/20/20 for memorial service. Delivery and paid for sympathy card delivery never made as reported by deceased person's family.
I called for refund a week later, was persuaded to have order delivered directly to the family home. Order never arrived.
Called Avas 3 days later and demanded a refund again. Agent acted like he couldn't hear me so I "raised" my voice. Told him he either refunded full amount or I disputed charge on my credit card. He mumbled some nonsense about the floral shop canceling the order, order being lost etc. I again demanded a refund, it took about five minutes but he came back with a transaction number.
I will give it a couple of days and follow up with the credit card company whom I expect I will be having to dispute the charge with at that time. Also filing a report with the better business bureau in Newark, Delaware where they are located.
This report was posted on Ripoff Report on 12/31/2020 07:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/avasflowersdotnet/newark-delaware-avas-flowers-1503449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update to Original Report Jan. 2, 2021
AUTHOR: Sandra - (United States)
SUBMITTED: Saturday, January 02, 2021
Avas Flowers has now fully refunded the entire amount of purchase! After the threat of a credit card dispute, and the previous agent had sent me an email stating that the flowers had never been received (Oops major mistake on their part) I now had written proof of them taking money for no goods received. So persistence does pay off. Always use a credit card, never a debit card when placing orders over the internet.
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