Avast Avast total support Do not use Avast Total Support and or Avast Anti Virus Internet

     I bought Avast Pro Anti Viris Program. I installed on my desktop. I later tried to install on ny laptop. I called avast and was transfered to Avast total support. I had to let them take control of my computer then was told I needed to purchace the Total Support Tech. support so he could fix all problems for me.  He did not get everything fixed. I was told he was getting off the phone and asked me to take a survey telling how satified I was I thought he knew what he was doing from what I saw so I gave a very good rating. It was not until later after he finished that I saw that everything was not fixed.

     I then waited until my vacation to call Avast back, when I called avast I was having trouble with my desktop so I asked them to get it first. I let them connect to it and ran errands a few hours later i checked he was finished. I got on for about an hour or two. I logged off and shut down. The next day I turned it on it came up saying configuring stage 3 of 3. I left ny computer on all day and night and all day the day after. I called  avast total support and explained what was happening. She then tried to get it working, she then told ne to turn it off for 1 hour then call back. I got another lady she could not get it to come up, so I was told I'd have take it in for repair.

     I called back after getting my computer back and asked for a refund. I was told there was no way I could get a refund because services were perforned. I then ask to be repaid for the cost of having it repaired which was $164.88 I was told no I could let them service my other computers. i told her I would not let them service another computer after the service I had received. I was also told that I was told it was a charge that was not refundable,   I said services performed were not competed to my satisifaction.