Avast Double Charging and no way to Refund Los Angeles California

 Well, I got a refund of $119 which is not even one of the amounts charged.  Am still disputing the remaining $300 and spoke to a gentleman named Juan today.  After 10 minutes of sparring he finally agreed to put me through to the billing deparment where I spoke to a woman named Sandra.  She told me that I need to click on a link in their email to me.  Link is described as "you can check the status of or reply to this ticket online".  Well, you can't.  All you see is that there is a ticket.  No way to respond, no live buttons, nothing.  Newest wrinkle is that if you email their ccare@avast.com email address, you now get a responding email saying that you need to go online and submit a new ticket.  The ccare address worked just fine 10 days ago.  I'm guessing that they're blocking just me.  This morning I got an email from their head office in Czechoslavakia telling me that that I should call 866-951-7679 for a refund.  That's the same number that has the dead Option 2 for billing.  Stay tuned.

 Well, I got a call from Avast (Caller ID shows as 555-5555) from a woman named Suzanne asking me to call regarding my refund complaint.  She asked that I call 1-866-951-7679, Option 2.  Guess what?  When you hit Option 2 you get a recording saying that the only way to respond to billing inquiries is via their web page.  I called 1-866-951-7679 (their support line) and told the service guy that I was trying to return a call from Suzanne in Billing.  He said that I could call 1-800-581-1081 which is their direct line.  Guess what?  After 15 rings you get a recording saying "your party isn't answering" and then it hangs up.