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Report: #1448937

Complaint Review: Avenue locksmith - Dallas Texas

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  • Reported By: Kim — Dallas United States
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  • Avenue locksmith Dallas, Texas United States

Avenue locksmith They triple th charge, by removing your original locks and cornering you into upcharge. Dallas Texas

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The worker arrived, assessed all the doors. Three if which we were not given the keys by previous owners. He said one (garage) would be difficult to Rekey since it’s in the sun and rusty, although it was new. This was quoted $69 Rekey. The two back doors were not on the quote because he wasn’t "certain” which parts he needed, but assured he would go to the office near by to get the parts once we got started. He said both the locks would need to be replaced, Because 1. we didn’t have the keys, 2. One was a combo keypad and lock. When he 'discovered’ the locks needed to be fully replaced, the price then tripled. I agreed because there weren’t other options, according to him, and he had already removed and thrown away all our locks and parts. I then felt uncomfortable with him in my house. It wa sobvious here he thought I was stupid. I asked him to place the matching 'silver’ but he only had "gold” but said he could come back a later date and just charge service (he already took the other locks off and disassembled the previous ones). The front door for Rekey was $129, because it’s 'so difficult’. Which seemed ridiculous but he threatened to leave it alone (after already removed the original) now It’s clicking, as though the key may break every time we use it. I pointed it out immediately, and his response was "call us when it breaks soon”. We paid $600 for something that was originally going to be around $250. And, the locks look terrible, 2 don’t even work properly. Within 10 minutes after this was over, I received a call and tried to explain the above frustrations I wasn’t comfortable confronting the worker about, I was ignored and responded with "have a good weekend”. We filed a formal complaint and there has been no response. We asked hey come correct the two that don’t work properly. When i asked him to correct them before he left, he said "call us when they break”.

This report was posted on Ripoff Report on 06/25/2018 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/avenue-locksmith/dallas-texas/avenue-locksmith-they-triple-th-charge-by-removing-your-original-locks-and-cornering-you-1448937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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