Avila Ageless Cream Purchased 14 day sample and did not read anywhere that i would be charged 200.00 for the product in days!!

After being charged 194.82 for a trial run on the product in which i was told only had to pay shipping and handling.  i called and cancelled the monthly renenwl charge. and I told the lady on the phone i never even recieved any more product, so she says ok yes i see you havnt received anything but i cannot refund you the 194.82 but i will ship out more product to you and then cancel your account.  Well next month I see another charge for 97.41 coming out of my account. i call again they inform me that my WHOLE account had not been cancelled, but only one product was. I was very upset as now i have paid almost 400.00 for two some bottle of face cream!!!!   The cusotmer rep assured me now my account was cancelled and he would try to get me a refund since it was an error on their part!  im hoping the refund of at least 97.41 get put back in my account.