Avis Budget Rental Car We rented a mini van for across county trip with our 3 kids over the holidays. I rented it through your online site and had it picked up at the Chesterfield MO location. Parsippany New Jersey

 I want to write you a letter and tell you how horrible of a company you have! We rented a mini van for across county trip with our 3 kids over the holidays. I rented it through your online site and had it picked up at the Chesterfield MO location. I prepaid for the van which was deducted from my account on 12/12 for $840.45. We picked up the van on 12/27 and the guy at this location ask for my credit card so he could put a deposit of $50 on it until it was returned. I gladly gave him my card and went on our way. The van radio did not work for the 11 days we traveled across the United States. The windshield wiper fluid was out and I had to purchase a new container of it. The change oil fluid light continued to flash through out the whole trip . We returned the van at the Seattle Airport on 12/7 with a full tank of gas. The man gave me my receipt and we were on our way home. On 12/8 when I got home I checked my bank account and saw that I was in the negative and that there was another charge of $840.45 on my bank account which put me into the negative! I also have $180 worth of bounced check charges and this may continue to increase depending on how long you decide to take to put MY money back into my account. I immediately contacted your customer service department which informed me that it would take 5 to 7 days to refund my money. I told them I needed it back into my account ASAP. I didn’t have extra funds to put into here to cover your mistake! Now here it is the 10th I still haven’t had a refund and still in the negative. Today is Friday, I do my grocery shopping for the weekend. I have 3 kids and they eat a lot! I cannot even go to the store to buy bread, milk or food! How can you do this to people!!! I need my money put back into my account so I can feed my children!!!! I cannot believe you can run a company like this and put your head onto your pillow and sleep at night.