Awareness Technologies Web Watcher Beware of Scam Company Westport, CT 06880 Internet

I purchased some software for my son's andriod phone to monitor his activity. I was never able to install the software. I would call costantly to the customer service number they provided and I would get disconnected. I started emailing the customer service and explaining the frustrations and they offered to try again. Even with the tech support helping the software still would not install. It was causing the phone to reboot and freeze and this was even after a reset. I was told by customer service via phone and email to allow them 2 more chances to try and get the software to work before they could issue a refund. After more than 2 chances the software still didn't work for the device and the device ended up malfunctioning after the attempts and I later had to replace it. This company continued to take money from my account and the subscribtion was signed up as "indefinite" on their end. The total price was supposed to be 99$ but I was charged 39.95$ from December 2015 up until April 2016. I was charged for a service I couldn't use and they have not responded to any emails pertaining to my refund. When I call I am placed on hold and disconnected. This isn't a professional company to use and I plan on seeking an attorney because this has been stressful.