Report: #1415437

Complaint Review: Azul Pools

  • Submitted: Wed, December 06, 2017
  • Updated: Wed, December 06, 2017
  • Reported By: Jeff — Sorrento Florida United States
  • Azul Pools
    2630 Willow Glen CI
    Kissimmee, Florida
    United States

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Azul pools were hired to clean and acid wash my inground swimming pool. I had located the company in an advertisement in the Orlando Craigslist. They specialized in cleaning pools and stated that they were licensed and insured. The owners of the company, Suzanne and John Guzman, arrived on the specified time and date to complete the job. The majority of the work was completed by John, who went by the alias name of Alex, with Suzanne assisting.

After completion of the job and when I had the chance to inspect the work, I observed moderate to severe staining and discoloration on the walls and floor of the pebbletec pool interior. I left a voicemail and text message on the business phone and text. After this initial complaint, numerous calls and messages were left with no communication received from the company.

Since I could not contact the company and the damage to my pool is several thousand dollars, I attempted to locate the business's insurance company to report the claim. At this time, I was unable to locate the business and its associated license in government websites and insurance which is required by Florida law. This company, which is advertising as a Florida business is apparently not in compliance and legally unable to provide service.

It now makes sense to me why they wouldn't let me use credit or debit card to pay for the service. They insisted on cash but finally accepted a personal check made out Suzanne Guzman and not the business. Alex had told me something to the effect that since he was collecting disability, he could not have the check written in his name.

For the record, I am a recently retired law enforcement officer and blame myself for not conducting a more thorough investigation of the company prior to hiring. I hope these novice pool unprofessionals do not continue to prey upon other unsuspecting consumers and I will assist in any investigation or legal action.   

This report was posted on Ripoff Report on 12/06/2017 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/azul-pools/kissimmee-florida/azul-pools-azul-pools-damaged-the-pebbletec-interior-of-my-pool-while-conducting-an-acid-1415437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
3Employee/Owner

#1 REBUTTAL Owner of company

This guy is looking for a free ride we are THE BEST IN POOLS!

AUTHOR: Azul - (United States)

 WE DRAIN AND CLEAN MORE POOLS THAN ANY COMPANY BY FAR WE HAVE THOUSANDS OF REAL CUSTOMER PICTURES PROOF OF THE EXPERTISE SKILLED IMPECCABLE SERVICE WE PROVIDE TO ALL OUR CUSTOMERS AND WE ARE A REAL POOL COMPANY FULLY INSURED UP TO 2 MILLION AND CARRY PROOF OF IT WITH US! FURTHER MORE WE ARE STATE CPO CERTIFIED DONT BELIEVE THESE LIES HE DAMAGED HIS POOL BY LEAVING IT EMPTY FOR A LONG PERIOD OF TIME ON HIS OWN WISHES AND NOW BLAMES US! NO WAY WE HAVE PICTURE PROOF TO BACK US UP !

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#2 REBUTTAL Owner of company

Picture for proof

AUTHOR: Azul - (United States)

 This is picture as proof

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#3 Author of original report

Great skill? This company damaged my pool and is not licensed or insured! Pictures Attached

AUTHOR: Jeffrey - (United States)

BEWARE! THIS IS A FRAUDULENT COMPANY! Azul pools has not responded to any of my phone calls or messages. They are not licensed or insured and it is a two person, husband and wife company that operates out of their home. Although the cost for the acid wash of my pool was $375, I have incurred damage that will cost several thousand to fix. I am contemplating a lawsuit out of principal but they have no assets for recovery!   

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#4 REBUTTAL Owner of company

We did our job with great skill and have picture proof!

AUTHOR: Azul - (United States)

 The person making this report left his pool with out water for a long period of time and now he wants to blame us! In the picture you will see our impeccable job we did . Dont believe that crap that dishonest people wright about repuable companies like us! That why we take pictures of all work we do as proof that we did provide the upmost quality service possible! See for yourself in proof pic!

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