BABYS R US Mr. Lance the manager of the store #6455 treated me as if I had stolen the merchandise I was returning, because I had the wrong sales check. RIPOFF Brooklyn New York

I currently work for babies r us in a different state. Though a lot of people do have a problem with our return policy you were well with in your rights to make the return. Baby registries have a separate return policy, anything on your registry can be returned up to 90 days after the due date you had listed on your registry. This was obviously a nasty manager, especially because he was intentionally not following the registry policy for returns to do what it seemed as making a point. Not all people working at the stores are nice, and they abuse whatever they can for god knows what reason. Though I do not actually think it had anything to do with your ethnicity, I believe it actually sounded like your sex. Most male managers I have seen talk down to women, but not men. I am sorry you had to go through that, but you could definitely try to file some sort of discrimination act.

Listen if you have a history of being rude to the manager he probablly remembers you. It's more than likely not that your spanish, however that you quickly get rude with him.

To the other consumer with the check issue, there may have been network contention with the hollidays, which declined your check. But in the event that they just were unable to run your check correctly doesn't mean you should degrade them. You wrote what you said to her and you got snippy for no reason. When people get rude for no reason other people won't do everything they can to help them. Don't insult their wage, or that of the manager because they should be commended for working and not collecting the government checks like other people. Your the reason people hate to work retail, stop degrading others and work on yourself, because you obviously have some work to do, why get embarrassed if you know the money is there? don't get upset because the cashier was not perfect, especially when you are far from it yourself. By the way how much do you make??? let me geuss over $100,000, everyone on the internet seems to make that much.

If it was a health issue they wouldn't have returned the first one. The second one is new in box. The man was clearly discriminating against the woman.

I just filed a rebuttel to a breat pump return attempt by a customer on here.
Don't post it as my info may be incorrect with new policy changes at Babies r Us

The reason for strict return policy on breast pumps is it's a health issue, and even with a receipt there's no way for a store to know if it's been used or not and resealed. Taking back a supposedly unused breast pump, or used one could put BRU at libility risk if that pump were sold to another customer and they contact an illness from it. Problem is retail stores see used items trying to be returned all the time after a customer is through with it, can you do that an automobile after you've drove it several months.No they'd laugh you out of the showroom.So to be safe it's best not take back Breast pumps regardless of the reason. Now trading out for a new one if the one you buy is defective in some way, because that one will be destroyed and a lost to BRU which eventually drives prices store wide up when BRU stocks 28,000+ items that people use then try to return. It's a big problem for all retail stores.

maritza, that is so horrible. around christmas time in 2004 i purchased over $400 in baby stuff for my son, i didnt have any cash on me or credit cards but i had my checks and id, so i was writing a check for the amount, and the little girl that doesnt know anything and not trained, told me oh why are you writing a check? i asked does it matter? dont you accept checks? she said well yheah, i said okay then. she put my check in the computer took my id info and said oh the check is declining, i asked why and if it is declining there should be a number where i can call to find out why . she said no theres not,but probably because there were not enough funds. i started laughing and said when you run a check it doesnt tell you how much funds are in there, this girl was so rude nothing printed saying it was declined ,only the words of this 18 year old brat. i was mad the manager came over and again said why dont you pay cash or credit card i told him because i didnt have them on me, he said to go home and come back and he would hold my items, i was pissed the girl after me wrote a check. said i said no you take checks do it again he took me to another lane and scanned all items again, he said it was declined i said okay where does it say that he didnt show me anything, they could tell i was mad, and older manager came over he took me to another lane and did the process again, and it was cleared, he said they were having a problem with there machines because of the check writting during the holidays he apologized i told him what had happened with the other 2, and how they need to train there employees instead of making them feel like criminals, this whole time it was the machine not that i didnt have any $$$$ in the bank, but they make $7.00 an hour and the managers probably a dollar more. i will never shop there again i was so humiliated while people listened to this. maritza i would complain to the b. b. b
they can not decide who they will return for, i would have your husband go in there and return it. good luck

I work at a Babies R Us store (not the one in this report). There are a lot of things that people seem to not understand (or choose not to?) about our return policy.

We will accept any return with a receipt dated within 90 days. Without a reciept, we reserve the right to refuse any return.

I can only assume that, as you stated that you received the first pump as a gift, that you had no receipt. The store was very kind to allow you to exchange the pump - they have the right to refer you to the manufacturer. This may also be a law, depending on the state you live in.

The receipt they would then have given to you would have stated that you returned one pump without a receipt, and used the credit you received towards a new one. Technically, you still would be without a receipt.

If you did have a receipt at the time of the original exchange, the store was correct to mark the pump as returned and give the receipt back to you. Babies R Us sells a Buyer Protection Plan for circumstances where an item could break, etc. The store is not responsible for parts missing out of the box when you purchase it; you would have to contact the manufacturer regarding that. The store was kind enough to swap it out for you, but they could just as easily have referred you to the manufacturer.

And, as a side note, while Babies R Us does track items requested and items purchased off a baby registry, that does not entitle anyone to special rules superceding our existing return policy. We do not track information such as exactly when an item was purchased, or by whom, or how much was paid for it.