Report: #1472673

Complaint Review: BabyTrend - Ontario CA

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  • Reported By: Joe — United States
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  • BabyTrend 1607 S. Campus Avenue Ontario, CA United States

BabyTrend Baby Trend Baby Trend, Inc Baby Trend Inc Stroller Fell Apart Ontario CA

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We ordered the product via Amazon and the rear left tire fell off while we were out on a walk. This is extremely disappointing as we’ve had it for less than a month. We tried to put the wheel back on but it’s no longer staying on and either something is misaligned causing it to come off or something’s broken. We’ve used it a few times a week since we got it so it hasn’t even been used that much in the less-than-one-month we’ve owned it.

I've had needless back-and-forth with their customer service department who informed me that it would take up to 14 business days for them to send me a new rear wheel assembly kit. So basically I've had it three weeks and will have to wait up to three-plus weeks for them to send me a new wheel.

This report was posted on Ripoff Report on 02/01/2019 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/babytrend/ontario-ca-91761/babytrend-baby-trend-baby-trend-inc-baby-trend-inc-stroller-fell-apart-ontario-ca-1472673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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